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Senior IT Support Analyst – Vacancy Exclusively for People with Disabilities

Page Personnel

full-time

Posted on:

Location Type: Hybrid

Location: Osasco • Brazil

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Job Level

Senior

Tech Stack

AnsibleAWSAzurePrometheusTerraformVMware

About the role

  • Provide L2 and L3 technical support for Windows Server and Active Directory in critical production environments on-premises (VMware) and in the cloud (Azure and AWS)
  • Diagnose and resolve complex incidents, including performing root cause analysis (RCA)
  • Support environment upgrade and modernization processes
  • Collaborate with vendors and engineering teams
  • Use observability and monitoring tools to analyze resource usage and performance
  • Contribute to operational automation and server provisioning
  • Respond to critical incidents, ensuring environment stability
  • Participate in on-call rotations, potentially covering night shifts and weekends as operationally required

Requirements

  • Strong experience with Microsoft environments, including Windows Server and Active Directory
  • Knowledge of Windows, Azure, and AWS stacks
  • Hands-on experience troubleshooting production environments
  • Experience with SCCM and Tanium, supporting their administration, automation, and integration with the Windows ecosystem
  • Knowledge of observability tools such as:
  • Prometheus
  • Dynatrace, Datadog, or similar
  • Experience or knowledge in automation, including Ansible, Terraform, Tanium, and SCCM
  • PowerShell scripting
  • Bachelor's degree in Systems Analysis and Development, Information Systems, or Computer Engineering
Benefits
  • Meal allowance
  • Food allowance
  • Annual extra food allowance (13th food basket)
  • Transportation allowance (commuting voucher)
  • Health and dental insurance
  • Basic life insurance
  • Supplemental pension plan
  • Extended maternity leave
  • Extended paternity leave
  • Unibrad
  • VivaBem
  • TotalPass
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerActive DirectoryAzureAWSSCCMTaniumPowerShellAnsibleTerraformroot cause analysis
Soft Skills
collaborationproblem-solvingincident responseoperational automationcommunication