Paddle

Risk Monitoring Analyst

Paddle

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Investigate alerts generated by our third-party vendors, alert systems, and transaction monitoring solutions
  • Conduct complex risk investigations, and escalate instances of fincrime requiring a SAR
  • Monitor chargeback data to identify emerging trends and risks
  • Work directly with suppliers to proactively resolve risk related flags
  • Liaise with external authorities to provide requests for information
  • Collaborate with internal teams regarding customer inquiries or Risk related issues
  • Make confident judgement calls based on limited information
  • Communicate in a clear and concise manner
  • Assist with applying Card Scheme rules and global payment legislation
  • Support the Onboarding teams with complex cases
  • Continuously evaluate and provide feedback to improve risk processes and workflows.

Requirements

  • At least 2 years working in Risk or Underwriting (ideally within Merchant Acquiring, E-Commerce, SaaS or a similar role at a FinTech)
  • You have experience reviewing web monitoring alerts (for example, EverCompliant, Webshield or G2)
  • You have experience reviewing alerts related to chargebacks, transaction-laundering and fraud.
  • You are familiar with the specific risks associated with SaaS
  • You have experience working with businesses to resolve risk related flags
  • You have experience reviewing PEPs & Sanctions alerts
  • You put a high value on accuracy and completeness of work
  • You have the ability to communicate clearly, sensitively and effectively with customers while investigating suspicious activity
  • You have strong data analysis and investigative skills
  • You are proactive in learning new processes and procedures, and adapting to changing environments while continuously seeking efficiencies.
Benefits
  • We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
  • We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender.
  • We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk investigationstransaction monitoringchargeback analysisdata analysisfraud detectionSAR escalationweb monitoring alertsPEPs & Sanctions reviewSaaS risk assessmentpayment legislation compliance
Soft Skills
clear communicationjudgment under uncertaintyproactive learningadaptabilityattention to detailcollaborationcustomer sensitivityproblem-solvingfeedback provisionefficiency seeking