Senior Customer Support Specialist
Paddle
full-time
Posted on:
Location Type: Remote
Location: Portugal
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Respond to and resolve customer queries through all channels (email, chat, Twitter)
- Drive Product Feedback program to advocate for software sellers and improve Paddle
- Increase customer satisfaction and build loyalty through personal customer support
- Develop Knowledge Bases, FAQs, Developer Documentation, and identify inefficiencies
- Escalate critical support issues to appropriate internal channels
Requirements
- 2+ years of experience in online customer support (B2C/B2B), preferably supporting a SaaS product
- Proficient English speaker
- Basic knowledge of HTML, CSS and JavaScript
- Experience using and testing APIs
- Comfortable making basic SQL queries
- Highly organized in communicating across different time zones (GMT, AEST, EST)
- Enjoy interacting with and helping people
- Solutions-oriented mindset
- Comfortable communicating technical concepts with different audiences
- Investigative mindset
Benefits
- Attractive salaries
- Stock options
- Retirement plans
- Private healthcare
- Well-being initiatives
- Unlimited holidays
- Enhanced parental leave
- Annual learning fund
- Regular internal and external training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSSJavaScriptAPIsSQL
Soft skills
customer supportcommunicationorganizational skillssolutions-oriented mindsetinvestigative mindset