The Technical Client Manager manages relationships with an assigned portfolio of clients, serving as their primary point of contact and trusted advisor for technology services.
The role ensures coordinated, timely delivery of IT solutions by facilitating communication between clients and internal technical teams, translating needs into actionable direction, and maintaining high client satisfaction.
This position manages the shared Account Management inbox, responds to new inquiries and client concerns, and supports team events by coordinating schedules and preparing meeting spaces.
Assigned to typically larger or more complex accounts, the Technical Client Manager develops a deep understanding of each client's environment, goals, and challenges.
They help clients maximize value from existing services and identify opportunities for additional solutions, escalating issues to senior leadership when needed.
The role requires technical fluency to engage effectively with both clients and engineers but does not perform hands-on technical service work.
Instead, the Technical Client Manager oversees issue routing, monitors progress, and ensures proper follow-through, supporting long-term partnership success and revenue growth.
Duties include Client Relationship Management, Project Oversight, Strategic Planning, Growth Identification, and Technical Operations Management.

Requirements

Bachelor’s degree in Computer Science or related IT or business field preferred.
Experience in delivering client-focused solutions based on customer needs required
Minimum of 4 years of experience performing technical support in an IT environment
Experience with Windows server/desktop environment and OS, roles, features, operating systems, applications, networking, TCP/IP, hardware, and local/network printing
Experience with RDS and virtualization (VMware, Hyper-V or XenServer)
Experience with Network administration (Firewall, Switches, Wireless)
Knowledge of IT Infrastructure, Business Applications, and Help Desk technology
Knowledge of BCP/DR/Backups
Experience with RMM, PSA, and other MSP tools
Experience with Azure and Office 365
Project management experience a plus
An equivalent combination of education and job-related experience will be considered.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client-focused solutionstechnical supportWindows serverWindows desktopnetwork administrationRDSvirtualizationAzureOffice 365project management

Soft Skills

client relationship managementcommunicationstrategic planninggrowth identificationtechnical operations managementproblem-solvingcoordinationcustomer serviceteam collaborationadvisory skills

Certifications

Bachelor’s degree in Computer Sciencerelated IT fieldbusiness field