Pacxa

Technical Account Manager

• The Technical Client Manager manages relationships with an assigned portfolio of clients, serving as their primary point of contact and trusted advisor for technology services.
• The role ensures coordinated, timely delivery of IT solutions by facilitating communication between clients and internal technical teams, translating needs into actionable direction, and maintaining high client satisfaction.
• This position manages the shared Account Management inbox, responds to new inquiries and client concerns, and supports team events by coordinating schedules and preparing meeting spaces.
• Assigned to typically larger or more complex accounts, the Technical Client Manager develops a deep understanding of each client's environment, goals, and challenges.
• They help clients maximize value from existing services and identify opportunities for additional solutions, escalating issues to senior leadership when needed.
• The role requires technical fluency to engage effectively with both clients and engineers but does not perform hands-on technical service work.
• Instead, the Technical Client Manager oversees issue routing, monitors progress, and ensures proper follow-through, supporting long-term partnership success and revenue growth.
• Duties include Client Relationship Management, Project Oversight, Strategic Planning, Growth Identification, and Technical Operations Management.