Make customers successful by providing high quality technical support and service.
Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members.
Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members.
Proactively identify and escalate complex client issues to senior team members as needed.
Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives.

Requirements

3+ years of digital/search advertising work experience and domain knowledge
2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
Experience with social commerce platforms, like TikTok, a plus
Customer success, consulting service or pre-sales experience and expertise a plus
Great interpersonal skills, team player and customer service focused attitude
High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
Ability to operate simultaneously and effectively in both tactical and strategic modes
Strong analytical skills
Moderate Excel skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital advertisingsearch advertisingecommerce advertisingAmazon DSPAmazon Marketing Cloudsocial commerceanalytical skillsExcel

Soft Skills

customer successinterpersonal skillsteam playercustomer serviceadaptabilitystrategic thinking