Pacvue

Account Manager

• Location: remote role with a preference for NYC or Chicago
• Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail.
• Why work at Pacvue? Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. Learn – mentorship, the industry’s best practices and thought leadership. Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
• About the role: As a Senior Account Manager, Enterprise Partnerships at Pacvue, you will serve as the primary point of contact, consultant, and advocate for several of our largest global enterprise clients. This pivotal role will involve working closely with key stakeholders from major brands to manage and grow high-value partnerships, ensuring they achieve success through our platform while driving revenue growth for Pacvue. You will be expected to leverage your strong analytical skills, exceptional communication abilities, and strategic insights to optimize client outcomes, influence decision-making, and elevate the value of our partnerships for long-term growth.
• Responsibilities: Client Relationship Management ...
• Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives.
• Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery.
• Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue.
• Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support.

Senior Account Manager, Enterprise Partnerships

Product Operations

• We are seeking a strategic and detail-oriented Principal Product Operations Manager who will be responsible for launch readiness and will lead cross-functional planning and execution of product and feature releases. This individual will coordinate all go-to-market (GTM) readiness activities, align stakeholders across departments, and ensure smooth, timely, and successful market entry.
• Pricing Strategy & Readiness: Collaborate with Product and Finance teams to define pricing models for new products or features. Ensure pricing strategy is aligned with business goals and market conditions. Coordinate readiness of pricing-related systems (e.g., billing, quoting tools).
• Program & Project Management: Own the end-to-end launch readiness process for product releases or initiatives. Define project scope, timelines, milestones, and success metrics. Drive weekly readiness reviews with stakeholders; escalate risks and resolve blockers. Create and maintain project documentation, dashboards, and status reports.
• Cross-functional Coordination: Collaborate and enable Product, Marketing, Sales, Customer Success, Legal, Support, and Ops teams on launch deliverables. Ensure all teams are informed, accountable, and prepared ahead of launch via consistent communication and feedback loops. Track progress on readiness checklists including training, collateral, messaging, FAQs, etc.
• Risk & Issue Management: Identify potential risks to launch timelines or quality, establish escalation paths and proactively mitigate issues. Serve as the single point of contact for tracking and resolving launch blockers.
• Operational Excellence: Build and refine scalable launch frameworks, playbooks and SOPs for structured repeatable processes. Establish KPIs and post-launch retrospectives to drive continuous improvement.