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About the role
Key responsibilities & impact- Represent Pacvue’s AI Vision with Customers
- Serve as a senior customer-facing voice for Pacvue on AI, machine learning, Pacvue Agent, agentic workflows, automation, measurement intelligence, and the future of commerce media.
- Engage directly with enterprise brands, agencies, retailers, and strategic partners to understand their AI priorities, concerns, workflow gaps, and adoption barriers.
- Support executive briefings, customer advisory boards, strategic sales conversations, industry events, and thought leadership.
- Translate customer feedback into AI strategy, experimentation themes, product priorities, and roadmap decisions.
- Lead Pacvue’s AI, ML, and Data Science organization across experimentation, applied models, recommendations, optimization, measurement intelligence, forecasting, workflow automation, and agentic AI.
- Partner closely with existing AI and Data Science leaders to scale the organization, strengthen execution, and increase the impact of AI across customer-facing products.
- Create operating clarity across AI Labs, production ML/AI, Data Science, Pacvue Agent, and agentic workflows, ensuring clear ownership, priorities, evaluation criteria, and product impact.
- Ensure our AI, ML and Data Science teams are aligned, focused and executing seamlessly. Building a world-class AI team is paramount for our success and this leader must be as passionate about talent as they are the product and innovation they lead.
- Accelerate Pacvue Agent as a core AI experience across the platform, directing the team, helping customers move from insight to action through trusted, explainable, workflow-embedded AI.
- Lead Pacvue’s agentic AI strategy across customer workflows, internal productivity, decision support, and governed automation.
- Define where AI should recommend, explain, act, escalate, and learn within customer and internal workflows.
- Partner with Product Growth and Customer Success to ensure AI capabilities are adopted, trusted, and connected to measurable customer outcomes.
- Lead AI Labs, focused on rapid experimentation, prototyping, and validation of emerging AI capabilities.
- Identify high-potential AI use cases, test them quickly, and determine which should graduate into production roadmaps.
- Create a disciplined experimentation model that balances speed, customer value, feasibility, responsible AI practices, and business impact.
- Own the product and technical direction for ML, AI, and Data Science capabilities across recommendations, optimization, forecasting, measurement intelligence, workflow automation, and performance insights.
- Partner with Product, Engineering, and AI/DS leaders to turn models and AI capabilities into reliable, scalable, explainable product experiences.
- Drive decisions around model quality, explainability, trust, governance, evaluation, and adoption.
Requirements
What you’ll need- 10+ years of experience in AI, ML, Data Science, product leadership, enterprise software, ad tech, commerce media, or related fields, all at a global level.
- Experience leading AI, ML, or Data Science teams within a product-led organization, with a track record of turning advanced technical capabilities into scalable customer-facing products.
- Experience leading through senior technical and product leaders, with the ability to coach, amplify, and scale existing teams.
- Strong understanding of applied AI, machine learning, generative AI, agentic workflows, recommendation systems, optimization, forecasting, measurement, or decisioning platforms.
- Strong customer-facing executive presence, with the ability to explain AI clearly to senior brand, agency, retailer, and partner stakeholders.
- Strong product judgment, including the ability to distinguish high-value AI use cases from low-value demos.
- Excellent communication skills, with the ability to make AI understandable, credible, and actionable.
- Willing to travel for customer facing events and meetings, as well as regular trips to China with meet with key members of our technical team.
Benefits
Comp & perks- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building support through Carrot
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AImachine learningdata scienceautomationrecommendation systemsoptimizationforecastingmeasurement intelligenceagentic workflowsgenerative AI
Soft Skills
customer-facing executive presencecommunication skillsproduct judgmentcoachingleadershipstrategic thinkingcollaborationproblem-solvingadaptabilityinfluence
