Place primary focus on delivering superior customer service as a member of the Customer Operations team.
Strive to build and maintain relationships with internal and external customers.
Own the role of providing customer wow, troubleshoot customer issues and resolve them completely.
Obtain product knowledge (during training) to ensure the information provided to customers is accurate.
Process orders and follow through until confirmed delivery.
Experience in the PO/SO fulfillment cycle is preferred.
Daily interaction with vendors and suppliers in a third-party or drop-ship scenario.
Monitor inventory levels to ensure service level agreements are always achievable.
A working knowledge of transportation and logistics processes will be an advantage in this role.
Daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

Requirements

Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred.
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
Experience in packaging/manufacturing/transportation/supply chain is a plus.
Exceptional Customer Service experience and skill set.
Excellent written/verbal communication and organizational skills.
Strong attention to detail.
Able to prioritize responsibilities and multi-task.
Must be willing to work in a team atmosphere.
Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting preferred.
Bilingual - Spanish Preferred.
Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.)
Ability to learn new software programs and processes with ease.

Benefits

Paid time off
Medical
Dental
Vision
Short Term/Long Term Disability
Life
401(k) matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesupply chainprocurementlogisticsorder processinginventory managementtransportation processesMicrosoft ExcelERP systemsBI Tools

Soft Skills

communicationorganizational skillsattention to detailmulti-taskingteamworkrelationship buildingproblem-solvingcustomer focusadaptabilityprioritization