Strategic Account Manager
Packsize
full-time
Posted on:
Location Type: Remote
Location: Connecticut • District of Columbia • United States
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Salary
💰 $140,000 - $160,000 per year
About the role
- Own contract renewals, pricing, and commercial negotiations for assigned Strategic accounts
- Drive expansion, upsell, and multi-site growth opportunities
- Manage commercial risk and prevent revenue leakage
- Forecast renewals and expansion with high accuracy
- Develop and execute multi-year account plans and growth roadmaps
- Build deep, multi-threaded relationships with senior customer executives
- Act as the executive point of contact for Packsize on assigned accounts
- Align Packsize leadership to customer strategy and risk
- Partner closely with Customer Success to convert outcomes into expansion and renewal narratives
- Coordinate with Sales on new site opportunities and cross-sell motions
- Leverage Implementation, Service Operations, and CS Ops as needed—without owning delivery
- Increase Net Revenue Retention (NRR) and Gross Profit across assigned accounts
- Ensure renewals are proactive, predictable, and surprise-free
- Translate customer value into long-term commercial growth
Requirements
- 6+ years in Account Management, Strategic Sales, or Program/Commercial leadership roles
- Experience managing large, complex, enterprise or global customers
- Proven track record owning renewals, pricing, and commercial negotiations
- Strong executive presence and ability to influence C-level stakeholders
- Ability to operate effectively in a matrixed, cross-functional environment
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract renewalspricing negotiationscommercial negotiationsaccount managementstrategic salesforecastingmulti-year account planningrevenue retentiongross profit management
Soft Skills
relationship buildingexecutive presenceinfluencing stakeholderscross-functional collaborationrisk management