Paciolan

Events

• Oversee the end-to-end ticketing setup for live events, including event builds, holds management, presale configurations, promotional code creation, and strategic integrations.
• Manage daily operations within the Paciolan platform, including event scaling, inventory setup, pricing configuration, and system integrations.
• Coordinate on-sale strategies with internal teams.
• Monitor sales performance in real time and implement tactical adjustments to pricing and inventory as guided by promoter partners.
• Develop and execute strategies to scale ticketing operations across diverse clients and promoter partners.
• Create standardized, repeatable processes and templates that enable efficient adoption across multiple partnership models.
• Serve as the primary point of contact for event-day ticketing issues, providing on-site support as needed.
• Partner with venue operations teams to advise on event-day ticketing best practices and troubleshooting.
• Manage promoter reporting requirements, including performance, sales tracking, and settlement support.
• Collaborate with Paciolan Product & Engineering teams to develop dashboards and reporting tools that enhance stakeholder visibility and operational insights.
• Maintain productive relationships with promoter partners, clients, venues, and internal stakeholders.
• Coordinate with promoters and venues to ensure alignment on ticketing strategy, requirements, and operational needs.
• Identify opportunities to streamline operations and enhance the promoter, client, and fan experience.
• Document standard operating procedures and implement best practices across the team.
• Mentor team members and support strategic cross-training to strengthen Paciolan’s concert and live event expertise.
• Stay informed on emerging industry trends, technologies, and operational methodologies.

Operations Manager – Live Events, Entertainment