Paciolan

General

• Deliver high-quality, front-line technical support—primarily via phone (approximately 75%)—to efficiently triage, investigate, and resolve client inquiries
• Participate in a rotating after-hours support schedule to ensure continuity of service
• Troubleshoot and resolve complex client issues related to product functionality, application usage, and database inquiries across the Paciolan product suite
• Interpret and explain standard reporting tools, identify discrepancies, and accurately document requirements for customized reporting solutions
• Develop and maintain comprehensive internal documentation and client-facing knowledge base content

Senior Application Specialist