Senior Application Specialist

Paciolan

Senior Application Specialist providing phone-based technical support and guidance for Paciolan’s software products. Collaborating with Customer Service teams to resolve client inquiries and enhance customer experience.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $26 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering technical support for Paciolan products, with a strong focus on troubleshooting, client communication, and documentation. Proficient in database concepts and event-day operations within athletic departments or arts organizations.

Highest-signal resume keywords

Paciolan Ticketing ProductsTechnical SupportDatabase ConceptsEvent-Day OperationsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingClient Inquiry ResolutionReporting Tools InterpretationDocumentation DevelopmentApplication Usage

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationSelf-Motivation

Tools & Technologies

Paciolan SoftwareStandard Desktop SoftwareAI Tools

Industry Keywords

University Athletic DepartmentArts OrganizationBox Office Management

About the role

Key responsibilities & impact

Deliver high-quality, front-line technical support—primarily via phone (approximately 75%)—to efficiently triage, investigate, and resolve client inquiries
Participate in a rotating after-hours support schedule to ensure continuity of service
Troubleshoot and resolve complex client issues related to product functionality, application usage, and database inquiries across the Paciolan product suite
Interpret and explain standard reporting tools, identify discrepancies, and accurately document requirements for customized reporting solutions
Develop and maintain comprehensive internal documentation and client-facing knowledge base content

Requirements

What you’ll need

2+ years of hands-on experience with Paciolan’s ticketing products
Direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software
Demonstrated experience in event-day operations, box office management, or related functions
Solid understanding of database concepts, Paciolan applications, standard desktop software, and emerging technologies, including AI tools
Exceptional interpersonal, verbal, and written communication skills
Ability to operate effectively with moderate to minimal supervision

Benefits

Comp & perks

Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability