Pacific Service Credit Union

Collections

• Assist the Collections Manager with the review and analysis of delinquent loans and negative share accounts to provide charge-off recommendations.
• Collect assigned delinquent loan and active charge-off accounts, including negative balance share accounts, via phone, letters, and skip tracing in accordance with credit union policies and procedures.
• Prepare and recommend actions such as extensions, repossessions, legal suits, or foreclosures.
• Provide timely support to members via all supported communication channels.
• Identify and recommend opportunities to streamline or improve systems, processes, and the work environment.
• Provide exceptional service to external and internal members in all interactions.
• Prepare legal documents to obtain judgments and execute post-judgment collections, including filing probate forms and bankruptcy claims when applicable.
• Document all conversations, activities, and collections actions accurately in the collections system of record.
• Ensure adequate coverage for the department telephone line and offer mentorship to department peers.
• Demonstrate accountable performance including attendance and punctuality, which are essential to operational success.

Senior Collections Officer