Pacific Service Credit Union

Operations

• Oversee, direct, and manage operational activities while guiding and coaching department staff
• Drive execution of department goals and operational metrics
• Deliver management reports and support staffing functions including hiring, training, performance evaluations, and discipline
• Facilitate operational processes across core banking, digital banking services, and eCommerce channels
• Identify opportunities to improve workflows and implement system upgrades

Assistant Manager – Operations

Marketing Analyst

• Develop and program complex SQL stored procedures, views, and functions using T-SQL.
• Perform duties using system development lifecycle (SDLC).
• Perform quantitative analysis and apply technological data mining and analysis.
• Develop forecasting models for campaign budgeting and member growth projections.
• Develop analytical models for churn analysis, member lifetime value, and ROAS.
• Maintain analytical reports, dashboards, and visualizations.
• Design and implement digital analytic tools for monitoring website usage.
• Consult with the marketing team on business processes and data quality.
• Lead data visualization and storytelling efforts.

Senior Marketing Analyst

Manager

• Overseeing and directing all consumer and indirect loan funding activities across the credit union.
• Leading a team of funders while actively participating in funding functions to ensure timely, accurate, and compliant loan disbursements.
• Managing funding workflows, service level agreements (SLAs), and queue prioritization to ensure optimal turnaround times and high-quality member experience.
• Optimizing processes to impact member service outcomes, providing compliance oversight, and completing performance management responsibilities.
• Reinforcing adherence to policies including fraud prevention and verification procedures.
• Monitoring individual and team productivity, quality, and service metrics.
• Contributing to company innovation and continuous improvement.

Assistant Manager, Consumer Funding

Product Manager

• Manage the product strategy and roadmap for assigned product lines (e.g., deposits, loans, digital).
• Independently evaluate and make strategic recommendations regarding product direction, pricing, and feature prioritization, with significant impact on revenue, cost structure, and member growth.
• Lead market research, competitive analysis, and member insights to identify opportunities for innovation and differentiation.
• Partner with Finance to establish pricing, profitability targets, and performance metrics.
• Align product initiatives with enterprise goals and resource priorities through EPDO governance.
• Lead the end-to-end development process for new or enhanced products — from concept through launch and optimization.
• Define product features, requirements, and success criteria in collaboration with Business Analysts and PMO.
• Partner with Operations, Lending, and IT to ensure operational readiness, scalability, and system integration.
• Manage vendor relationships related to product capabilities, pricing, and performance.
• Oversee ongoing product lifecycle management — monitoring adoption, usage, and profitability.

Assistant Manager – Operations

Senior Marketing Analyst

Assistant Manager, Consumer Funding

Product Development Manager