Pacific Office Automation

Customer Support

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network-related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

On-Site Customer Tech Support – Copier

Learning and Development

• Administer and support all functions of the Learning Management System (LMS)
• Create and maintain online learning content and training materials
• Track and report on training participation, completion, and effectiveness
• Analyze training outcomes and recommend improvements
• Facilitate instructor-led training sessions, both in person and virtually
• Partner with business leaders to develop learning solutions that align with organizational goals
• Maintain and support the company's SOP library and knowledge base
• Coordinate logistics and administration for large-scale training events
• Utilize behavioral assessment tools to support candidate evaluation processes
• Lead brainstorming and content development sessions with subject matter experts
• Research and develop learning materials for new training initiatives
• Deliver training on customer service, communication, leadership, and productivity topics
• Analyze learning data using Excel and reporting tools
• Create and distribute reports related to training performance and learning initiatives
• Provide administrative support for learning and development programs
• Apply the ADDIE instructional design model throughout the training development process
• Support additional learning initiatives and projects as assigned

On-Site Customer Tech Support – Copier

Learning & Development Specialist