Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
Supply account-related information to clients, contract administrators, and account representatives.
Collaborate with the software development team on issues, improvements, and operational needs.
Document daily activities, troubleshooting steps, and resolutions in the companys ticketing (CRM) system.
Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
Provide excellent customer service via ticketing response and customer communication.
Completes all MPS Monitor Training modules within 30 days of start date.
Works to meet the goals of Pacific Office Automation and role specific KPIs.
Participates in ongoing learning and achieve at least one certifications (Microsoft training by goal and/ or CompTIA A+)

Requirements

Associates degree or higher with at least 1 year of customer service experience
1-2 years help desk experience
Professional work ethic
Strong customer service skills and great phone etiquette
Basic understanding of database concepts
Good understand of networking concepts
Good understanding of Microsoft Windows
Experience with MS-Office products (Outlook, Word, Excel, etc.)
Ability to work independently and also in a dynamic team environment
Microsoft SQL experience a plus
Windows Server experience a plus

Benefits

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Remote Monitoring softwaresoftware troubleshootingdatabase conceptsnetworking conceptsMicrosoft WindowsMS-Office productsMicrosoft SQLWindows Serverticketing systemsoftware maintenance

Soft Skills

customer servicephone etiquetteprofessional work ethicindependent workteam collaborationcommunicationproblem-solvingtime managementattention to detailadaptability

Certifications

Microsoft trainingCompTIA A+