Pacific Neuroscience Institute (PNI)

Operations Support Technician – Underwriting

Pacific Neuroscience Institute (PNI)

full-time

Posted on:

Location Type: Hybrid

Location: Harrisburg • Pennsylvania • United States

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About the role

  • Responsible for testing internally developed and third-party software to ensure compliance with company standards
  • Managing insurance department rate, form and rule filings
  • Creating and executing test plans
  • Troubleshooting system issues
  • Maintaining accurate documentation
  • Providing technical support to agents and branch offices
  • Updating underwriting and processing systems
  • Ensuring timely communication of regulatory changes
  • Developing test matrices and test cases
  • Performing application help desk and incoming call support
  • Researching issues to identify specific problems
  • Independently updating rates, stats and form changes in automated underwriting and processing systems
  • Gathering and researching systems information for business requirements or change requests
  • Analyzing insurance department, bureau or other regulatory circulars
  • Updating technical manuals and ensuring timely implementation

Requirements

  • Associate degree required or 2 years comparable work experience required
  • Continuing education and self-improvement in insurance related courses such as IIA, CPCU, etc. preferred
  • Prior manual rating experience, with ability to rate one or more major line of business
  • Prior experience with insurance department filings, as well as preparation of rate pages and manuals preferred
  • Microsoft Word, Excel and Outlook
  • Demonstrated multitasking skills
  • Demonstrated ability to work in a team environment
  • Demonstrated customer service skills
  • Demonstrated verbal and written skills
  • Working knowledge of applicable policy coverages, rating, rating rules, rate filings and rate development, individual state requirements for filing purposes, applicable state statutes and underwriting rules
  • Demonstrated technical knowledge of property and casualty automated systems used internally and/or vendor systems used by external clients for multiple lines of business
  • Demonstrated ability to manually rate all transactions for one or more lines of business
  • Demonstrated ability to interpret manual rating rules and apply that knowledge
Benefits
  • Generous 401(k) match
  • Graded profit sharing
  • Incentive compensation
  • A wide range of benefits to support your financial health, physical well-being and career development
  • Remote and hybrid work options
  • Flexible scheduling
  • Employee recognition programs designed to honor your contributions
  • Continuing education support
  • 100% tuition reimbursement for academic studies
  • Professional development opportunities such as tailored designation programs
  • Long-term career focus with an average employee tenure of 14 years
  • Community engagement and charitable efforts including financial support and employee volunteering

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
test planstest matricestest casesmanual ratingrate filingsrate developmenttroubleshootingtechnical supportdocumentationregulatory compliance
Soft skills
multitaskingteamworkcustomer serviceverbal communicationwritten communication
Certifications
Associate degreeIIACPCU