Pacific Neuroscience Institute (PNI)

Operations Support Technician – Underwriting

Pacific Neuroscience Institute (PNI)

full-time

Posted on:

Location Type: Hybrid

Location: Harrisburg • Pennsylvania • United States

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About the role

  • Responsible for testing internally developed and third-party software to ensure compliance with company standards
  • Managing insurance department rate, form and rule filings
  • Creating and executing test plans
  • Troubleshooting system issues
  • Maintaining accurate documentation
  • Providing technical support to agents and branch offices
  • Updating underwriting and processing systems
  • Ensuring timely communication of regulatory changes
  • Developing test matrices and test cases
  • Performing application help desk and incoming call support
  • Researching issues to identify specific problems
  • Independently updating rates, stats and form changes in automated underwriting and processing systems
  • Gathering and researching systems information for business requirements or change requests
  • Analyzing insurance department, bureau or other regulatory circulars
  • Updating technical manuals and ensuring timely implementation

Requirements

  • Associate degree required or 2 years comparable work experience required
  • Continuing education and self-improvement in insurance related courses such as IIA, CPCU, etc. preferred
  • Prior manual rating experience, with ability to rate one or more major line of business
  • Prior experience with insurance department filings, as well as preparation of rate pages and manuals preferred
  • Microsoft Word, Excel and Outlook
  • Demonstrated multitasking skills
  • Demonstrated ability to work in a team environment
  • Demonstrated customer service skills
  • Demonstrated verbal and written skills
  • Working knowledge of applicable policy coverages, rating, rating rules, rate filings and rate development, individual state requirements for filing purposes, applicable state statutes and underwriting rules
  • Demonstrated technical knowledge of property and casualty automated systems used internally and/or vendor systems used by external clients for multiple lines of business
  • Demonstrated ability to manually rate all transactions for one or more lines of business
  • Demonstrated ability to interpret manual rating rules and apply that knowledge
Benefits
  • Generous 401(k) match
  • Graded profit sharing
  • Incentive compensation
  • A wide range of benefits to support your financial health, physical well-being and career development
  • Remote and hybrid work options
  • Flexible scheduling
  • Employee recognition programs designed to honor your contributions
  • Continuing education support
  • 100% tuition reimbursement for academic studies
  • Professional development opportunities such as tailored designation programs
  • Long-term career focus with an average employee tenure of 14 years
  • Community engagement and charitable efforts including financial support and employee volunteering
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
test planstest matricestest casesmanual ratingrate filingsrate developmenttroubleshootingtechnical supportdocumentationregulatory compliance
Soft Skills
multitaskingteamworkcustomer serviceverbal communicationwritten communication
Certifications
Associate degreeIIACPCU