Pacific Neuroscience Institute (PNI)

Account Manager

• Develop the agency force to pre-qualify, rate, and bind profitable commercial lines business
• Utilize authority to assist agency partners in helping them write profitable business
• Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President
• Keeps two-way communication between agent and company continuously open and viable
• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues
• Conduct ongoing agency prospecting within territory to create a pipeline of potential future appointments
• Participates in commercial lines rate reviews as requested
• Utilizes authority to make consistent underwriting decisions, adhere to company acceptability and pricing philosophies, and promote ease of doing business initiatives with Penn National Insurance
• Profiles commercial lines book of business to assist in profitability analysis
• Develops and implements effective agency profitability plans when warranted
• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed
• Develop and implement agency action plans to achieve profitability
• Provide training to agency plant on programs, products, services, and systems
• Develop annual agency/company marketing plans
• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate

Commercial Lines Territory Manager

Attorney

• Supporting the organization’s legal and regulatory functions
• Conducting compliance reviews, contract drafting and analysis, corporate governance, licensing, privacy initiatives, litigation support, and regulatory monitoring
• Managing critical legal processes such as service of process, document management, privacy risk assessments, contract deficiency tracking, and subpoena responses
• Engaging with internal teams, external counsel, regulatory agencies, and other stakeholders
• Conducting research and resolving routine law questions under the guidance of supervising attorney
• Actively participating in the Regulatory Compliance Team
• Determining the operational impact of new legislation and regulations
• Performing routine compliance reviews
• Assisting and supporting the Director of Compliance
• Developing and implementing compliance-related trainings
• Reviewing existing vendor contracts and tracking compliance with vendor risk management process and legal deficiencies
• Preparing and filing state and local filings
• Managing electronic billing by law firms

Compliance and Legal Analyst

Underwriter

• Drive profitable growth, managing underwriting quality, and developing a high-performing underwriting team.
• Oversee underwriting operations across multiple commercial lines, provides guidance on complex accounts.
• Ensure consistent application of company underwriting standards.
• Lead strategic underwriting initiatives, conducts book-of-business and product performance reviews.
• Accountable for staff performance, coaching and mentoring underwriters.
• Foster a culture of continuous improvement, adaptability, and accountability.
• Communicate business changes and emphasize the impact on performance.

Manager, Underwriting

Analyst

• Design, develop, and maintain complex business systems
• Collaborate with clients to define business requirements and create technical specifications
• Code, test, debug, and document applications and enhancements
• Provide technical support and troubleshoot issues
• Coordinate unit, system, and model office testing
• Interact with clients to clarify business requirements and develop test cases
• Review peer code and ensure adherence to standards
• Participate on departmental standards committee

Application Development Analyst

Consultant

• Conduct on-site surveys and virtual meetings to assess operational hazards, exposures, and safety programs.
• Complete detailed reports to support underwriting in determining the viability of written or prospective risks.
• Evaluate compliance with OSHA, NFPA, DOT, ANSI, and other state/local regulations.
• Provide loss control consulting services, including on-site training to help clients reduce or eliminate hazards.
• Conduct basic industrial hygiene assessments (e.g., noise and ergonomic evaluations).
• Develop and discuss actionable recommendations with clients to improve safety and mitigate risk.
• Promote loss control services and initiatives during agency visits.
• Participate in large-loss meetings and provide subject matter expertise.
• Manage time effectively to complete approximately 290–300 surveys annually for accounts with premiums up to $6 million.

Loss Control Consultant

• Conduct on-site surveys and virtual meetings to assess operational hazards, exposures, and safety programs
• Complete detailed reports to support underwriting in determining the viability of written or prospective risks
• Evaluate compliance with OSHA, NFPA, DOT, ANSI, and other state/local regulations
• Provide loss control consulting services including on-site training to help clients reduce or eliminate hazards
• Conduct basic industrial hygiene assessments
• Develop and discuss actionable recommendations with clients to improve safety and mitigate risk
• Promote loss control services and initiatives during agency visits
• Participate in large-loss meetings and provide subject matter expertise
• Manage time effectively to complete approximately 290–300 surveys annually for accounts with premiums up to $6 million

Senior Loss Control Consultant

• Strengthen and grow partnerships with independent insurance agents.
• Serve as a key liaison between the company, agents, underwriting, and corporate teams.
• Develop agency force to pre-qualify, rate, and bind profitable personal lines business.
• Utilize authority to assist agency partners in writing profitable business.
• Conduct thorough evaluations of prospective agents and submit recommendations.
• Monitor agency results for growth and compliance with initiatives and procedures.
• Analyze territory profitability, premium growth, and agency representation.

Personal Lines Territory Manager

Product Manager

• Oversee the performance, profitability, and development of Commercial Property line of business
• Set product direction, support growth initiatives, and ensure alignment with corporate objectives
• Evaluate market trends, guide rate adequacy and product positioning
• Collaborate with cross-functional partners in Actuarial, Analytics, Compliance, and Underwriting Operations

Commercial Lines Product Manager

Human Resources

• Support of projects identified within the HR operational plan on an annual basis
• Develops project plans for assigned projects and keeps stakeholders informed of project status
• Responsible for monitoring the HR record retention protocols and is responsible for execution of purging of retention records
• Acts as the Human Resources Intranet Administrator
• Provides updates to Corporate Communications for HR News regarding new hires, promotions, designation awards and academic studies
• Maintains documentation for the standard operating procedures for the division
• Supports Talent Development Manager with the administration of talent development programs and rollout of training initiatives
• Responsible for the collection and analysis of metrics for quarterly reporting

Human Resources Project Specialist

• Support underwriters in evaluating and processing commercial insurance applications for businesses
• Gather and review documentation to ensure submissions are complete and accurate
• Enter transaction information into underwriting/policy processing systems and record it for processing and document production
• Prepare quotes and process automated and manual transactions including new business, renewals, endorsements, audits, cancellations, and interim billings
• Manually rate transactions and perform calculations for transactions not fully automated; gather base rates and LCM from Reference Connect and other sources
• Assist with Bond tasks (new and renewal of POAs, Agency terminations, etc.)
• Monitor emails and assigned work for proper handling and access/record statistical information for reports
• Initiate and follow-up on correspondence with agents and other departments; organize and prioritize workload to meet timeframes
• Work with CSS, Underwriting Assistants, Team Support Technicians and Underwriters to resolve account or agency issues
• Participate in special projects and assist with training team members and new employees

Commercial Lines Underwriting Assistant

Project Manager

• Compiles annual budget information for assigned division(s), may include multiple locations or multiple budget centers; compiles data from multiple sources into database/systems for overall division budget.
• Serves a contributory role within larger projects, gathers and reports comparative data for decisions such as vendor selection or equipment requisition.
• Conducts analysis of historical data against current data, gathers explanations to explain anomalies for senior management review, explores data to develop insights and questions for continued research.
• Provides revisions to prior views and assumptions based on new/revised credible data; analyzes data quality and recommends improvements.
• Maintains and reports on budget activities including variance reporting and outlook reporting; researches and resolves issues such as errors with chargebacks and accruals and distribution of assessments.
• Conducts expense analysis and identifies trends for senior management; develops tools and instructions to facilitate budget creation, monitoring, and creation of outlooks.
• Conducts data analysis in support of strategic projects; compiles, manipulates, and analyzes data of varying complexity.
• Provides monitoring, analysis, and oversight on strategic project budgets and trending; performs assigned tasks related to operational needs.
• Gathers, formats, and presents division reporting data in intuitive formats (spreadsheets/graphs) to foster meaningful discussions; communicates analytical results graphically and via narrative, following best practices for visual display of quantitative information.
• Interacts with all levels of employees within their division and the organization and may interact with external organizations/vendors.

Budget and Project Analyst

Actuary

• Lead pricing activities across major commercial and personal lines of business; apply expert-level actuarial techniques to recommend profitable pricing structures and contribute to financial performance.
• Oversee development of rate filings, monitor regulatory and rate bureau activity, and collaborate with senior leadership on corporate rate matters.
• The ideal candidate will reside in the Harrisburg PA area.
• Oversee preparation of rate filings with supporting exhibits and documentation reflecting regulatory issues.
• Monitor activity of rate bureaus and regulator agencies.
• Stay informed of changes, developments, and new research in ratemaking.
• Represent the company in external rate bureau and industry committee activities to improve actuarial methods.
• Clearly communicate recommendations to the Loss Reserve Committee, Underwriting Operations management, or ERM Committee; and management about corporate rate and reserve issues.
• Conduct research and make recommendations on emerging actuarial topics.
• Develop or direct the development of computer application systems for analysis, manipulation, and reporting of actuarial data.
• Advise and act as consultant to Underwriting Operations and Claims with regard to data analysis.
• Plan and direct all actuarial pricing activities for major lines of business; supervise Pricing Analyst and staff; mentor and assign authority over Rate Analyst, Pricing Analyst, and Actuarial Assistant(s).
• Analyze data to make profitability recommendations; perform other duties as assigned by Senior Actuary or VP Actuarial.
• Interact with all levels internally and with external regulatory agencies.
• Interpreting and applying regulatory requirements, and ensuring compliance with audit trails.

Senior Actuary

• Supports underwriters by evaluating and processing commercial insurance applications and submissions
• Gathers and reviews documentation, enters data into underwriting systems, and prepares quotes
• Communicates with agents and brokers to ensure submissions are complete and accurate
• Processes automated and manual transactions: quotes, new business, renewals, endorsements, audits, cancellations, interim billings, and related activities
• Sets up and manually rates transactions not fully automated and completes manual transactions including forms and Declarations
• Monitors emails and assigned work; records statistical information for reports; reconciles inconsistencies across systems
• Assists with Bond tasks and special projects as assigned
• Participates in team training, follows group expectations, organizes and prioritizes workload independently
• Applies new knowledge through practice and feedback; works with CSS and other teams to resolve errors and account or agency issues

Customer Support

• This is an amazing opportunity to join Penn National Insurance's world-class Customer Care team as a Customer Service Representative!
• This is a hybrid position reporting to our Harrisburg, PA home office.
• The Customer Service Representative works within a fast-paced inbound call center and provides customer service via telephone, written, or internet correspondence to agent and policyholders.
• This position handles a large volume of customer inquiries and requests related to insurance operations.
• Makes suggestions, volunteers assistance, offers resources, or removes obstacles to help the group achieve its goals.
• Leverages others’ skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
• Handles inquiries and requests while utilizing scripting, manuals and task outlines to assist in providing uniform responses to inquiries and proper processing of requests.
• Follows “sunset rule” for all inquiries and requests and provides resolution, or a status if item is not resolved, to customers within a 24-hours period.
• Promotes a “one-stop-shopping” concept and assumes ownership of inquiries and requests, which includes subsequent tracking of items from inception to resolution utilizing an automated tracking system.
• As part of the call tracking process, gathers pertinent information and refers issues to other areas within the Customer Contact Center for evaluation.
• Coordinates tracking of customer inquiries and requests that may involve three or more levels within the Customer Contact Center.
• Provides a prompt, polite and professional customer experience to all customers with regard to inquiries and requests received via telephone, fax, e-mail or internet.
• Works directly with internal and external customers and presents a high-level of professionalism at all times.
• Accomplishes personal growth objectives intended to increase technical and professional skills, and to prepare for additional responsibilities.
• Learns and applies general knowledge of company guidelines and processes.
• Performs various projects requested or assigned by the Group Leader, Customer Contact Center.
• Interacts with members of the team within the Customer Contact Center, policyholders, claimants, members of Penn National Insurance’s agency population, and corporate operating areas.

Customer Service Representative

• Assists with evaluating and processing insurance applications for businesses; gathers and reviews documentation; enters data into underwriting systems; prepares quotes; communicates with agents and brokers; ensures submissions are complete and accurate, helping streamline underwriting and maintain compliance with company guidelines.
• The ideal candidate will reside in the Harrisburg PA, Pittsburgh PA, or Greensboro NC areas.
• Team Building: Assists with training team members and new employees on tasks and processing in new lines of business and/or different types of transactions.
• Attention to Details: Monitors emails and assigned work for proper handling; Accesses and records the statistical information necessary for the development of statistical and actuarial reports; Has a working knowledge of multiple systems and can discern inconsistencies between each.
• Quality Orientation: Gathers necessary data for assigned transactions, in accordance with the Company’s rate, rule and form filings, to ensure an accurate product; Processes automated and manual transactions for assigned lines of business; Gathers required base rates, LCM, and other details; Enters transaction information into the PC; Assists with Bond tasks.
• Planning and Organizing: Initiates and follows-up on correspondence with agents and various other departments; Independently organizes and prioritizes workload.
• Positive Approach: Works closely with the CSS to resolve errors and account or agency issues; Works with others to resolve errors and account or agency issues or concerns before working with the CSS.
• Applied Learning: Puts new knowledge into practical use; absorbs and understands new information and develops skills.
• Performs other duties as assigned by Team Leader.

• Develop the agency force that pre-qualifies accounts, in house rates, and assists agency partners to help them write profitable business.
• Develop professional working relationship with agent, regional underwriting and claim teams and corporate departments.
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.
• Profiles personal lines book of business to assist in profitability analysis.
• Provide training to agency plant on new programs, products, services, and systems.
• Keeps two-way communication between agent and company continuously open and viable.
• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies.
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues.
• Conduct ongoing agency prospecting within territory to create a pipeline of potential future appointments.
• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies.
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.
• Participates in rate reviews as requested (PL & CL).
• Develop annual agency/company marketing plans.
• Makes consistent underwriting decisions, adheres to company pricing philosophies and promotes ease of doing business with Penn National Insurance
• Develop and implement agency action plans to achieve profitability.
• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate.
• Performs other duties as may be assigned by the President-Partners Mutual or Regional Vice President

Senior Territory Manager

• Conduct on-site loss control surveys and virtual assessments of prospective and written commercial lines accounts.
• Work within a designated geographic territory to gain a comprehensive understanding of business operations, identify hazards, and recommend risk-reduction solutions.
• Complete detailed reports to support underwriting in determining viability of written or prospective risks.
• Evaluate compliance with OSHA, NFPA, DOT, ANSI, and other state/local regulations.
• Provide loss control consulting services, including on-site training to help clients reduce or eliminate hazards.
• Conduct basic industrial hygiene assessments (e.g., noise and ergonomic evaluations).
• Develop and discuss actionable recommendations with clients to improve safety and mitigate risk.
• Promote loss control services and initiatives during agency visits.
• Participate in large-loss meetings and provide subject matter expertise.
• Manage time effectively to complete approximately 290–300 surveys annually for accounts with premiums up to $6 million.