Pacific Neuroscience Institute (PNI)

Product Manager

• Oversee the performance, profitability, and development of Commercial Property line of business
• Set product direction, support growth initiatives, and ensure alignment with corporate objectives
• Evaluate market trends, guide rate adequacy and product positioning
• Collaborate with cross-functional partners in Actuarial, Analytics, Compliance, and Underwriting Operations

Commercial Lines Product Manager

Human Resources

• Support of projects identified within the HR operational plan on an annual basis
• Develops project plans for assigned projects and keeps stakeholders informed of project status
• Responsible for monitoring the HR record retention protocols and is responsible for execution of purging of retention records
• Acts as the Human Resources Intranet Administrator
• Provides updates to Corporate Communications for HR News regarding new hires, promotions, designation awards and academic studies
• Maintains documentation for the standard operating procedures for the division
• Supports Talent Development Manager with the administration of talent development programs and rollout of training initiatives
• Responsible for the collection and analysis of metrics for quarterly reporting

Human Resources Project Specialist

Underwriter

• Support underwriters in evaluating and processing commercial insurance applications for businesses
• Gather and review documentation to ensure submissions are complete and accurate
• Enter transaction information into underwriting/policy processing systems and record it for processing and document production
• Prepare quotes and process automated and manual transactions including new business, renewals, endorsements, audits, cancellations, and interim billings
• Manually rate transactions and perform calculations for transactions not fully automated; gather base rates and LCM from Reference Connect and other sources
• Assist with Bond tasks (new and renewal of POAs, Agency terminations, etc.)
• Monitor emails and assigned work for proper handling and access/record statistical information for reports
• Initiate and follow-up on correspondence with agents and other departments; organize and prioritize workload to meet timeframes
• Work with CSS, Underwriting Assistants, Team Support Technicians and Underwriters to resolve account or agency issues
• Participate in special projects and assist with training team members and new employees

Commercial Lines Underwriting Assistant

Project Manager

• Compiles annual budget information for assigned division(s), may include multiple locations or multiple budget centers; compiles data from multiple sources into database/systems for overall division budget.
• Serves a contributory role within larger projects, gathers and reports comparative data for decisions such as vendor selection or equipment requisition.
• Conducts analysis of historical data against current data, gathers explanations to explain anomalies for senior management review, explores data to develop insights and questions for continued research.
• Provides revisions to prior views and assumptions based on new/revised credible data; analyzes data quality and recommends improvements.
• Maintains and reports on budget activities including variance reporting and outlook reporting; researches and resolves issues such as errors with chargebacks and accruals and distribution of assessments.
• Conducts expense analysis and identifies trends for senior management; develops tools and instructions to facilitate budget creation, monitoring, and creation of outlooks.
• Conducts data analysis in support of strategic projects; compiles, manipulates, and analyzes data of varying complexity.
• Provides monitoring, analysis, and oversight on strategic project budgets and trending; performs assigned tasks related to operational needs.
• Gathers, formats, and presents division reporting data in intuitive formats (spreadsheets/graphs) to foster meaningful discussions; communicates analytical results graphically and via narrative, following best practices for visual display of quantitative information.
• Interacts with all levels of employees within their division and the organization and may interact with external organizations/vendors.

Budget and Project Analyst

Actuary

• Lead pricing activities across major commercial and personal lines of business; apply expert-level actuarial techniques to recommend profitable pricing structures and contribute to financial performance.
• Oversee development of rate filings, monitor regulatory and rate bureau activity, and collaborate with senior leadership on corporate rate matters.
• The ideal candidate will reside in the Harrisburg PA area.
• Oversee preparation of rate filings with supporting exhibits and documentation reflecting regulatory issues.
• Monitor activity of rate bureaus and regulator agencies.
• Stay informed of changes, developments, and new research in ratemaking.
• Represent the company in external rate bureau and industry committee activities to improve actuarial methods.
• Clearly communicate recommendations to the Loss Reserve Committee, Underwriting Operations management, or ERM Committee; and management about corporate rate and reserve issues.
• Conduct research and make recommendations on emerging actuarial topics.
• Develop or direct the development of computer application systems for analysis, manipulation, and reporting of actuarial data.
• Advise and act as consultant to Underwriting Operations and Claims with regard to data analysis.
• Plan and direct all actuarial pricing activities for major lines of business; supervise Pricing Analyst and staff; mentor and assign authority over Rate Analyst, Pricing Analyst, and Actuarial Assistant(s).
• Analyze data to make profitability recommendations; perform other duties as assigned by Senior Actuary or VP Actuarial.
• Interact with all levels internally and with external regulatory agencies.
• Interpreting and applying regulatory requirements, and ensuring compliance with audit trails.

Senior Actuary

• Supports underwriters by evaluating and processing commercial insurance applications and submissions
• Gathers and reviews documentation, enters data into underwriting systems, and prepares quotes
• Communicates with agents and brokers to ensure submissions are complete and accurate
• Processes automated and manual transactions: quotes, new business, renewals, endorsements, audits, cancellations, interim billings, and related activities
• Sets up and manually rates transactions not fully automated and completes manual transactions including forms and Declarations
• Monitors emails and assigned work; records statistical information for reports; reconciles inconsistencies across systems
• Assists with Bond tasks and special projects as assigned
• Participates in team training, follows group expectations, organizes and prioritizes workload independently
• Applies new knowledge through practice and feedback; works with CSS and other teams to resolve errors and account or agency issues

Customer Support

• This is an amazing opportunity to join Penn National Insurance's world-class Customer Care team as a Customer Service Representative!
• This is a hybrid position reporting to our Harrisburg, PA home office.
• The Customer Service Representative works within a fast-paced inbound call center and provides customer service via telephone, written, or internet correspondence to agent and policyholders.
• This position handles a large volume of customer inquiries and requests related to insurance operations.
• Makes suggestions, volunteers assistance, offers resources, or removes obstacles to help the group achieve its goals.
• Leverages others’ skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
• Handles inquiries and requests while utilizing scripting, manuals and task outlines to assist in providing uniform responses to inquiries and proper processing of requests.
• Follows “sunset rule” for all inquiries and requests and provides resolution, or a status if item is not resolved, to customers within a 24-hours period.
• Promotes a “one-stop-shopping” concept and assumes ownership of inquiries and requests, which includes subsequent tracking of items from inception to resolution utilizing an automated tracking system.
• As part of the call tracking process, gathers pertinent information and refers issues to other areas within the Customer Contact Center for evaluation.
• Coordinates tracking of customer inquiries and requests that may involve three or more levels within the Customer Contact Center.
• Provides a prompt, polite and professional customer experience to all customers with regard to inquiries and requests received via telephone, fax, e-mail or internet.
• Works directly with internal and external customers and presents a high-level of professionalism at all times.
• Accomplishes personal growth objectives intended to increase technical and professional skills, and to prepare for additional responsibilities.
• Learns and applies general knowledge of company guidelines and processes.
• Performs various projects requested or assigned by the Group Leader, Customer Contact Center.
• Interacts with members of the team within the Customer Contact Center, policyholders, claimants, members of Penn National Insurance’s agency population, and corporate operating areas.

Customer Service Representative

• Assists with evaluating and processing insurance applications for businesses; gathers and reviews documentation; enters data into underwriting systems; prepares quotes; communicates with agents and brokers; ensures submissions are complete and accurate, helping streamline underwriting and maintain compliance with company guidelines.
• The ideal candidate will reside in the Harrisburg PA, Pittsburgh PA, or Greensboro NC areas.
• Team Building: Assists with training team members and new employees on tasks and processing in new lines of business and/or different types of transactions.
• Attention to Details: Monitors emails and assigned work for proper handling; Accesses and records the statistical information necessary for the development of statistical and actuarial reports; Has a working knowledge of multiple systems and can discern inconsistencies between each.
• Quality Orientation: Gathers necessary data for assigned transactions, in accordance with the Company’s rate, rule and form filings, to ensure an accurate product; Processes automated and manual transactions for assigned lines of business; Gathers required base rates, LCM, and other details; Enters transaction information into the PC; Assists with Bond tasks.
• Planning and Organizing: Initiates and follows-up on correspondence with agents and various other departments; Independently organizes and prioritizes workload.
• Positive Approach: Works closely with the CSS to resolve errors and account or agency issues; Works with others to resolve errors and account or agency issues or concerns before working with the CSS.
• Applied Learning: Puts new knowledge into practical use; absorbs and understands new information and develops skills.
• Performs other duties as assigned by Team Leader.

Account Manager

• Develop the agency force that pre-qualifies accounts, in house rates, and assists agency partners to help them write profitable business.
• Develop professional working relationship with agent, regional underwriting and claim teams and corporate departments.
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.
• Profiles personal lines book of business to assist in profitability analysis.
• Provide training to agency plant on new programs, products, services, and systems.
• Keeps two-way communication between agent and company continuously open and viable.
• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies.
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues.
• Conduct ongoing agency prospecting within territory to create a pipeline of potential future appointments.
• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies.
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.
• Participates in rate reviews as requested (PL & CL).
• Develop annual agency/company marketing plans.
• Makes consistent underwriting decisions, adheres to company pricing philosophies and promotes ease of doing business with Penn National Insurance
• Develop and implement agency action plans to achieve profitability.
• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate.
• Performs other duties as may be assigned by the President-Partners Mutual or Regional Vice President

Senior Territory Manager

Consultant

• Conduct on-site loss control surveys and virtual assessments of prospective and written commercial lines accounts.
• Work within a designated geographic territory to gain a comprehensive understanding of business operations, identify hazards, and recommend risk-reduction solutions.
• Complete detailed reports to support underwriting in determining viability of written or prospective risks.
• Evaluate compliance with OSHA, NFPA, DOT, ANSI, and other state/local regulations.
• Provide loss control consulting services, including on-site training to help clients reduce or eliminate hazards.
• Conduct basic industrial hygiene assessments (e.g., noise and ergonomic evaluations).
• Develop and discuss actionable recommendations with clients to improve safety and mitigate risk.
• Promote loss control services and initiatives during agency visits.
• Participate in large-loss meetings and provide subject matter expertise.
• Manage time effectively to complete approximately 290–300 surveys annually for accounts with premiums up to $6 million.

Commercial Lines Product Manager

Human Resources Project Specialist

Commercial Lines Underwriting Assistant

Budget and Project Analyst

Senior Actuary

Commercial Lines Underwriting Assistant

Customer Service Representative

Commercial Lines Underwriting Assistant

Senior Territory Manager

Loss Control Consultant