Epic Tapestry Analyst
Prominence Advisors
Operations Training Manager
Pacific Life
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $134,280 - $164,120 per year
Job Level
SeniorLead
About the role
- Builds training development roadmaps and partners with stakeholders; ensures timelines are met and updates Director on challenges
- Conducts regular performance reviews of training initiatives, identifies trends through data analysis, and delivers actionable recommendations that measurably improve process efficiency and service outcomes
- Ensures critical resources, including IT onboarding requirements, are in place to deliver a seamless training experience across all teams
- Aligns work with Operations guidelines, documents stakeholder needs, evaluates impacts, and tracks decisions
- Ensure tasks stay within scope and collaborate enterprise-wide for consensus and sustainability
- Implements structured feedback mechanisms (e.g., post-training surveys, stakeholder interviews) to continuously refine training content, delivery methods, and team performance
- Serve as an Instructional Designer when needed, setting the standard for the team by identifying key program components, crafting engaging narratives, and developing effective learning solutions
- Consistently integrates Operations’ guiding principles and objectives, ensuring all content is relevant and aligned with organizational messaging
- Proactively develops and communicates short term (1-2 year) directional plans for the department
- Builds and leads a cohesive, high-performing team, ensuring onboarding, comprehensive department training, career development, and performance management strategies are effectively executed
- Effectively cascades organizational objectives and information, fostering positive adaptation to change and inclusion within the department
- Gathers 360° feedback from stakeholders and staff to guide individual development and address areas for growth
- Identifies trends impacting teams’ ability to meet performance objectives and ensures solutions are developed to address obstacles
Requirements
- 8+ years of increasing responsibility in operations with focus in operations training, process improvement, or related field
- Experience creating learning materials to support new hire and ongoing training of operations functions, procedures, and processes
- Knowledge of adult learning principles and change management
- Familiarity with operations environments, including production and quality metrics, process-driven training needs, and customer service principles
- Able to work effectively and collaboratively with diverse groups of people and various position levels
- Must be able to plan and manage time effectively to meet project deadlines
- Must be comfortable working in an environment of change
- 4-year degree or equivalent experience
