Manager

• You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
• By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
• Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
• Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
• Use these visits to establish trust, gather first-hand insights, and address concerns right away.
• Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
• Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations.
• Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
• Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
• Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
• Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
• Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
• Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
• Stay informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
• Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.
• Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.

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