District Business Manager – Hematology
Bristol Myers Squibb
Lead Care Manager, Enhanced Care Management
Pacific Health Group
full-time
Posted on:
Location Type: Hybrid
Location: Stockton • California • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $30 per hour
Job Level
Senior
About the role
- You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
- By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
- Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
- Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
- Use these visits to establish trust, gather first-hand insights, and address concerns right away.
- Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
- Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations.
- Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
- Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
- Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
- Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
- Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
- Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
- Stay informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
- Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.
- Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.
Requirements
- Residency: Must reside in San Joaquin County
- Experience: 3-5 years in case management, social services, or healthcare
- Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
- Healthcare Insight: Understanding of healthcare systems and local community resources
- Interpersonal Skills: Strong communication, empathy, and cultural competence
- Organizational Ability: Proven time management skills and attention to detail
- Technical Proficiency: Competence using case management software and related tools
- Successful completion of a pre-screen assessment required
- Possess a valid **California Driver’s License** (Class C minimum), maintain a personal, **operable vehicle** for daily business use, and carry **current liability insurance** that meets California's minimum legal requirements. All selected candidates will be required to pass a **Motor Vehicle Report (MVR)** background check prior to employment.
Benefits
- Competitive salary and benefits package
- 401(k), dental, vision, health, and life insurance
- Flexible schedule, paid time off, and employee assistance program
- Professional development opportunities
- Meaningful work impacting vulnerable community members
- Supportive team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementsocial serviceshealthcare systemscultural competencemotivational interviewingcrisis interventiontime managementattention to detailMedi-CalCalAIM
Soft skills
communicationempathyorganizational abilityflexibilityadvocacytrust-buildingrelationship managementproblem-solvinginsight gatheringsupport system
Certifications
California Driver’s Licensecurrent liability insurance
