Operations Supervisor
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • United States
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Salary
💰 $120,000 - $200,000 per year
About the role
- Oversees the day to day EGI operations processes and activities to ensure successful, timely contract execution and interconnection project completion.
- Provides work direction and prioritization to staff.
- Leads staff in client application processing, data entry, tracking and partnering with other departments involved in the process and communicating project status to client.
- Monitors team members’ project portfolios for timeliness and adherence to process and tariffs.
- Assists staff in handling project issues such as milestone completions, cost variances, customer/client concerns.
- Provides business partners with workload forecast.
- Monitors project portfolio status.
- Prepares regular reports and presents to Manager.
- Investigates and addresses issues. Proposes actions plans to resolve.
- Escalates complex or sensitive issues to manager for resolution.
- Ensures good customer relations and satisfaction while seeking opportunities for improvement.
- Regularly assesses team resource needs. Ensures staff has necessary resources. May develop and present proposals to Manager to gain buy in on additional resources or changes.
- Collaborates with peers in new tools/technology needs analysis, design and/or rollout/implementation.
- Partners with managers and other supervisors on continuous process improvement efforts.
- Examines and documents processes, explores opportunities for improved efficiencies and may oversee implementation and communication of process changes.
- May represent EGI at internal or external meetings by delivering presentations on relevant interconnection topics.
- Keeps abreast of development in applicable regulatory tariffs and ensures staff maintains tariff knowledge.
Requirements
- Bachelor’s Degree in Business, Finance, Engineering or related field or equivalent work experience
- Job-related experience, 5 years
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryproject managementreport preparationprocess documentationcost variance analysismilestone trackingresource allocationworkload forecastingcontinuous process improvementregulatory compliance
Soft Skills
leadershipcommunicationproblem-solvingteam collaborationcustomer relationsorganizational skillsprioritizationpresentation skillsinterpersonal skillsadaptability
Certifications
Bachelor’s Degree