Pacific Gas and Electric Company

Operations Supervisor

Pacific Gas and Electric Company

full-time

Posted on:

Location Type: Hybrid

Location: Oakland • California • United States

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Salary

💰 $120,000 - $200,000 per year

About the role

  • Oversees the day to day EGI operations processes and activities to ensure successful, timely contract execution and interconnection project completion.
  • Provides work direction and prioritization to staff.
  • Leads staff in client application processing, data entry, tracking and partnering with other departments involved in the process and communicating project status to client.
  • Monitors team members’ project portfolios for timeliness and adherence to process and tariffs.
  • Assists staff in handling project issues such as milestone completions, cost variances, customer/client concerns.
  • Provides business partners with workload forecast.
  • Monitors project portfolio status.
  • Prepares regular reports and presents to Manager.
  • Investigates and addresses issues. Proposes actions plans to resolve. Escalates complex or sensitive issues to manager for resolution.
  • Ensures good customer relations and satisfaction while seeking opportunities for improvement.
  • Regularly assesses team resource needs. Ensures staff has necessary resources. May develop and present proposals to Manager to gain buy in on additional resources or changes.
  • Collaborates with peers in new tools/technology needs analysis, design and/or rollout/implementation.
  • Partners with managers and other supervisors on continuous process improvement efforts.
  • Examines and documents processes, explores opportunities for improved efficiencies and may oversee implementation and communication of process changes.
  • May represent EGI at internal or external meetings by delivering presentations on relevant interconnection topics.

Requirements

  • Bachelor’s Degree in Business, Finance, Engineering or related field or equivalent work experience
  • Job-related experience, 5 years
  • ESC Union Experience
  • Service Planning Experience
  • Leadership Experience
  • Experience in a customer/client facing role
  • Project management experience
  • Analysis background
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata entrycost analysisprocess documentationworkload forecastingmilestone trackingefficiency improvementresource managementclient application processingreport preparation
Soft Skills
leadershipcommunicationproblem-solvingcustomer relationsteam collaborationprioritizationpresentation skillsinterpersonal skillsadaptabilityanalytical thinking