Principal Quality Operations Specialist
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $226,000 per year
Job Level
Lead
Tech Stack
ApolloPMP
About the role
- Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
- Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
- Investigate process controls of medium to high risk to PG&E, may include working with PG&Es Legal team.
- Prepare and present summary of findings and risk to PG&E to senior and executive leaders.
- Develop strategy and action plans, working with Directors and Officers.
- Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
- Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
- Coaches and provides direction to less experienced team members.
- Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
- Effectively maneuver through complex organizational situations without disruption, routinely resolving escalations to Director-level, Vice President-level and above.
- May develop/refine process to determine and prioritize processes to evaluate regulatory controls.
Requirements
- Minimum BA/BS Degree or equivalent work experience
- 10 years of progressive experience in utility operations or in other highly regulated industry
- 4 years of experience with causal evaluation methods and investigations in the utility industry
- Desired PhD or Master’s Degree or equivalent experience.
- Advanced experience (5-12+ years) in regulatory oversight, audit readiness, and leadership.
- Deep understanding of California and Federal regulatory programs related to Electric Operations.
- Knowledge of operations, maintenance, and engineering program processes and procedures.
- Proven ability to prepare materials for and effectively communicate/present highly complex findings to senior and executive leaders with clarity, gain consensus on path forward.
- Proven experience in process map/controls documentation and evaluation and/or structured process improvement or process reengineering.
- Ability to interview personnel at all levels to validate process and controls.
- Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement.
- Ability to work independently and be effective in team settings.
- Leadership or facilitation training (e.g., crucial conversations and facilitative leadership).
- Certified Internal Auditor (CIA) or equivalent
- Completion of professional auditor training
- Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
- Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
- Lean Six Sigma Certification
- Certified Project Management Professional (PMP)
- Certified Compliance & Ethics Professional (CCEP) Professional
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
regulatory oversightaudit readinesscausal evaluation methodsprocess map documentationprocess controls evaluationstructured process improvementprocess reengineeringrisk identificationdata analysisperformance metrics development
Soft skills
communicationpresentationcoachingleadershipinfluencingproblem-solvingteam collaborationindependent workfacilitationconsensus building
Certifications
Certified Internal Auditor (CIA)Lean Six Sigma CertificationCertified Project Management Professional (PMP)Certified Compliance & Ethics Professional (CCEP)Causal Evaluation Certification