Pacific Gas and Electric Company

Customer Relationship Manager

Pacific Gas and Electric Company

full-time

Posted on:

Location Type: Hybrid

Location: Oakland • California • 🇺🇸 United States

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Salary

💰 $75,000 - $103,400 per year

Job Level

Mid-LevelSenior

About the role

  • Manages business relationships with assigned Commercial, Industrial, and Agricultural (CIA) customers, state and local government customers, trade professionals, and business groups and associations
  • Acts as primary point of contact for customers service-related issues and needs
  • Promotes and sells PG&E products and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues
  • Informs and advises customers on regulatory and legislative issues and other matters that have a direct impact
  • This position manages the Small Business Engagement (SBE) customer relationship across a variety of segment types in an assigned geographic area
  • The SBE advisor team serves our small business customers in a tailored and customer-centric fashion, leveraging initiatives with our affinity and internal departments
  • The small business engagement team will serve our customers across PG&E’s territory in multiple faucets such as phone, campaign and regional engagement
  • One of the tenets of the small business engagement teams is to provide a holistic and local experience for customers by identifying and providing local, regional and state programs to help our small business customers thrive
  • The employees on the Small Business Engagement team add value through the education of company products and services and community resources to aid in the success of small businesses
  • Employees conduct outbound phone calls and campaigns to business customers in accordance with organizational objectives and strategies
  • You must be able to travel at least 20% of the time to support customer/accounts

Requirements

  • Bachelors Degree or equivalent experience
  • Relevant experience, 3 years
  • Record of Clean Driving
  • Ability to use consultative sales techniques to match programs and solutions with customer needs
  • Knowledge and understanding of how other companies have used various programs and solutions based on their unique needs
  • Organizes and presents comprehensive recommendations to customers and peers
  • Thorough understanding and expertise in one or more industries or segments, and associated technical knowledge
  • Skilled at sharing knowledge and expertise with business partners to identify industry trends, opportunities, need for tools, processes or documentation to improve upon service, sales and programs
  • An energetic and positive attitude with a passion to provide excellent customer service in a team environment
  • Proficient in Excel, PowerPoint, MS Word, Energy Insight (Salesforce)
  • Ability to manage multiple projects with demanding time constraints
  • Competency in operating safely and effectively, even when things are not certain, or the way forward is not clear
  • Competency in planning and prioritizing work to meet commitments aligned with organizational goals
  • Skill in making recommendations based on relevant expertise as needed to perform at the job level
  • Willing to work on call hours including nights and weekends to support local division teams during OEC activation
Benefits
  • PG&E’s discretionary incentive compensation programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
consultative sales techniquescustomer relationship managementproject managementregulatory knowledgetechnical knowledgedata analysisprogram developmentcustomer servicesales strategiesoutbound calling
Soft skills
communicationteamworkorganizational skillsproblem-solvingadaptabilitypositive attitudecustomer-centric approachknowledge sharingplanningprioritization
Certifications
Bachelor's Degree