Pacific Gas and Electric Company

Customer Relationship Manager

Pacific Gas and Electric Company

full-time

Posted on:

Location Type: Hybrid

Location: Oakland • California • United States

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Salary

💰 $75,000 - $103,400 per year

About the role

  • Manages business relationships with assigned Commercial, Industrial, and Agricultural (CIA) customers, state and local government customers, trade professionals, and business groups and associations
  • Acts as primary point of contact for customers service-related issues and needs
  • Promotes and sells PG&E products and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues
  • Informs and advises customers on regulatory and legislative issues and other matters that have a direct impact
  • This position manages the Small Business Engagement (SBE) customer relationship across a variety of segment types in an assigned geographic area
  • The SBE advisor team serves our small business customers in a tailored and customer-centric fashion, leveraging initiatives with our affinity and internal departments
  • The small business engagement team will serve our customers across PG&E’s territory in multiple faucets such as phone, campaign and regional engagement
  • One of the tenets of the small business engagement teams is to provide a holistic and local experience for customers by identifying and providing local, regional and state programs to help our small business customers thrive
  • The employees on the Small Business Engagement team add value through the education of company products and services and community resources to aid in the success of small businesses
  • Employees conduct outbound phone calls and campaigns to business customers in accordance with organizational objectives and strategies
  • You must be able to travel at least 20% of the time to support customer/accounts

Requirements

  • Bachelors Degree or equivalent experience
  • Relevant experience, 3 years
  • Record of Clean Driving
  • Ability to use consultative sales techniques to match programs and solutions with customer needs
  • Knowledge and understanding of how other companies have used various programs and solutions based on their unique needs
  • Organizes and presents comprehensive recommendations to customers and peers
  • Thorough understanding and expertise in one or more industries or segments, and associated technical knowledge
  • Skilled at sharing knowledge and expertise with business partners to identify industry trends, opportunities, need for tools, processes or documentation to improve upon service, sales and programs
  • An energetic and positive attitude with a passion to provide excellent customer service in a team environment
  • Proficient in Excel, PowerPoint, MS Word, Energy Insight (Salesforce)
  • Ability to manage multiple projects with demanding time constraints
  • Competency in operating safely and effectively, even when things are not certain, or the way forward is not clear
  • Competency in planning and prioritizing work to meet commitments aligned with organizational goals
  • Skill in making recommendations based on relevant expertise as needed to perform at the job level
  • Willing to work on call hours including nights and weekends to support local division teams during OEC activation
Benefits
  • PG&E’s discretionary incentive compensation programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultative sales techniquescustomer relationship managementproject managementregulatory knowledgetechnical knowledgedata analysisprogram developmentcustomer servicesales strategiesoutbound calling
Soft Skills
communicationteamworkorganizational skillsproblem-solvingadaptabilitypositive attitudecustomer-centric approachknowledge sharingplanningprioritization
Certifications
Bachelor's Degree