Supervisor, Business Systems
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • United States
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Salary
💰 $122,000 - $194,000 per year
About the role
- Provides daily oversight to a team of Application Support Specialists involved in supporting assigned business systems.
- Ensures efficient gathering, analyzing, and documentation of business requirements.
- Ensures the team analyzes and understands the end-to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.
- Monitors systems/tools performance and provides proactive, timely, and professional communications to users regarding system status, changes, or enhancements.
- Applies expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
- Coordinates user acceptance testing (UAT) and/or functionality testing.
- Leads team to provide ongoing technical user support of assigned business system or tool(s).
Requirements
- BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.
- 5 years of job-related experience in Business, IT, or Engineering fields.
- Experience in Case Management or Application Support.
- Detail oriented, analytical, good oral and written communication skills.
- Strong process and documentation skills.
- Experience with Salesforce and SAP systems.
- 5+ years in Business Analysis, or similar experience in Application/User Support Role.
- Project management experience.
- Strong knowledge of the business requirements process.
- Supervisory/leadership ability.
- Strong project management skills.
- Strong knowledge and working experience with the utility business and multiple corresponding Line of Business-related functional areas.
- Ability to work with different teams across disciplines and levels and promote good working environment.
- Good understanding of the business processes of department(s) supported and the impact(s) of technical changes to the collective business processes across functional units.
- Knowledge of database management.
- Ability to contribute to business development.
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisapplication supportcase managementproject managementdatabase managementbusiness requirements processuser acceptance testingfunctionality testingtechnical user supportdocumentation skills
Soft Skills
detail orientedanalyticaloral communicationwritten communicationsupervisory abilityleadershipprocess skillsinterpersonal skillsteam collaborationpromoting good working environment