Supervisor, Business Systems
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • 🇺🇸 United States
Visit company websiteSalary
💰 $122,000 - $194,000 per year
Job Level
Mid-LevelSenior
About the role
- Provides daily oversight to a team of Application Support Specialists involved in supporting assigned business systems.
- Ensures efficient gathering, analyzing, and documentation of business requirements.
- Ensures the team analyzes and understands the end-to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.
- Monitors systems/tools performance and provides proactive, timely, and professional communications to users regarding system status, changes, or enhancements.
- Applies expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
- Coordinates user acceptance testing (UAT) and/or functionality testing.
- Leads team to provide ongoing technical user support of assigned business system or tool(s).
Requirements
- BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.
- 5 years of job-related experience in Business, IT, or Engineering fields.
- Experience in Case Management or Application Support.
- Detail oriented, analytical, good oral and written communication skills.
- Strong process and documentation skills.
- Experience with Salesforce and SAP systems.
- 5+ years in Business Analysis, or similar experience in Application/User Support Role.
- Project management experience.
- Strong knowledge of the business requirements process.
- Supervisory/leadership ability.
- Strong project management skills.
- Strong knowledge and working experience with the utility business and multiple corresponding Line of Business-related functional areas.
- Ability to work with different teams across disciplines and levels and promote good working environment.
- Good understanding of the business processes of department(s) supported and the impact(s) of technical changes to the collective business processes across functional units.
- Knowledge of database management.
- Ability to contribute to business development.
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisapplication supportcase managementproject managementdatabase managementbusiness requirements processuser acceptance testingfunctionality testingtechnical user supportdocumentation skills
Soft skills
detail orientedanalyticaloral communicationwritten communicationsupervisory abilityleadershipprocess skillsinterpersonal skillsteam collaborationpromoting good working environment