Customer Relationship Manager
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $103,400 per year
Job Level
Mid-LevelSenior
About the role
- Manages business relationships with assigned Commercial, Industrial, and Agricultural (CIA) customers, state and local government customers, trade professionals, and business groups and associations.
- Acts as primary point of contact for customers service-related issues and needs.
- Promotes and sells PG&E products and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues.
- Informs and advises customers on regulatory and legislative issues and other matters that have a direct impact.
- Manages the Small Business Engagement (SBE) customer relationship across a variety of segment types in an assigned geographic area.
- Serves small business customers in a tailored and customer-centric fashion, leveraging initiatives with our affinity and internal departments.
- Conducts outbound phone calls and campaigns to business customers in accordance with organizational objectives and strategies.
- Travels at least 20% of the time to support customer/accounts.
Requirements
- Bachelors Degree or equivalent experience
- Relevant experience, 3 years
- Record of Clean Driving ~Travel availability, frequent driving
- Ability to use consultative sales techniques to match programs and solutions with customer needs.
- Knowledge and understanding of how other companies have used various programs and solutions based on their unique needs.
- Organizes and presents comprehensive recommendations to customers and peers
- Thorough understanding and expertise in one or more industries or segments, and associated technical knowledge.
- Skilled at sharing knowledge and expertise with business partners to identify industry trends, opportunities, need for tools, process or documentation to improve upon service, sales and programs.
- An energetic and positive attitude with a passion to provide excellent customer service in a team environment
- Proficient in Excel, PowerPoint, MS Word, Energy Insight (Salesforce)
- Ability to manage multiple projects with demanding time constraints
- Competency in operating safely and effectively, even when things are not certain, or the way forward is not clear
- Competency in planning and prioritizing work to meet commitments aligned with organizational goals
- Skill in making recommendations based on relevant expertise as needed to perform at the job level
- Willing to work on call hours including nights and weekends to support local division teams during OEC activation.
Benefits
- Eligible to participate in PG&E’s discretionary incentive compensation programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultative sales techniquescustomer relationship managementproject managementregulatory knowledgetechnical knowledgedata analysiscustomer servicesales strategiespresentation skillsproblem-solving
Soft skills
energetic attitudepositive attitudeteam collaborationcommunication skillsorganizational skillsadaptabilityplanning skillsprioritizationknowledge sharingcustomer-centric approach
Certifications
Bachelor's Degree