Specialty Services Program Manager
Pace® Labs
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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About the role
- Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy
- Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients
- Researches the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program
- Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business
- Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships
- Sets sales goals and revenue objectives to increase market share
- Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date
- Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices
- Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements
- Assists with receiving customer feedback and coordinating resources and responses as required
- Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth
- Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
- Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment
Requirements
- Bachelor's degree in business administration, chemistry, operations, or a closely related field
- five (5) years of experience within the specialty analytical service, including experience with complex programs or operations
- Advanced to expert principles, practices and techniques in area
- Comprehensive understanding of the administration and oversight of area programs, policies and procedures
- Comprehensive understanding of applicable area laws, codes and regulations
- Advanced to expert methods to resolve sales and customer problems, questions and concerns
- Various understanding of applicable laws, codes and regulations
- Understanding of various testing tools, equipment, and processing
- Computer applications and systems related to the work
Benefits
- competitive salaries
- medical, dental vision
- 401K retirement savings plan (100% vested immediately in the employer match)
- life
- disability and voluntary benefits
- paid time off for holiday, sick and vacation days
- HSA
- wellness program
- flexible spending accounts
- tuition reimbursement
- Employee Assistance program
- parental leave
- optional legal coverage
- ID theft
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales strategymarket analysisproposal writingdata interpretationcustomer needs analysispolicy developmentregulatory complianceprogram managementanalytical techniquestesting tools
Soft Skills
communicationteam collaborationcustomer relationship managementproblem-solvingleadershiptrainingorganizational skillsinterpersonal skillsadaptabilitystrategic thinking
Certifications
Bachelor's degree in business administrationBachelor's degree in chemistryBachelor's degree in operationsrelated field certification