ICT Support Engineer
p3b ag
full-time
Posted on:
Location Type: Hybrid
Location: Bern • Switzerland
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Tech Stack
About the role
- You handle incidents in 2nd to 3rd level support and find efficient solutions
- You analyze and resolve more complex technical issues
- You resolve incidents directly by phone, via remote access, or on site
- You manage infrastructure, including servers and networks
- You also create and maintain relevant documentation (e.g., guides)
- You handle user and permission management
- You work closely with developers and other key stakeholders in the company
Requirements
- Completed education in IT/computer science or equivalent professional experience
- Knowledge of Windows Server as well as M365/Azure
- Proven professional experience in ICT support
- Category B driving licence is an advantage
- German spoken and written (C1)
- English at least intermediate (B2)
Benefits
- Flexible working models in the Bern region and remote/home office
- Varied tasks with room for initiative and professional growth
- A successful company with a long-standing presence in the Swiss market
- A work environment that challenges your creativity and encourages autonomy
- Support for your professional development
- Attractive and modern working conditions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
2nd level support3rd level supporttechnical issue resolutionuser managementpermission managementinfrastructure managementserver managementnetwork managementWindows ServerM365
Soft Skills
problem-solvingcommunicationcollaborationdocumentation skills
Certifications
IT/computer science degreeCategory B driving licence