P.S. ARTS

Customer Support & Community Specialist

P.S. ARTS

contract

Posted on:

Location Type: Remote

Location: Ireland

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About the role

  • Own Intercom inbox during your daily window
  • Respond to all incoming conversations within defined SLA
  • Maintain 24h response standard (we aim for much faster)
  • Use AI tools to draft responses, refine for clarity, tone & precision
  • Tag, categorize, and organize conversations properly
  • Maintain and improve macros & saved replies
  • Escalate intelligently when required
  • Improve AI drafting workflows inside Intercom
  • Help train and refine internal AI prompts
  • Identify repetitive patterns and automate intelligently
  • Maintain documentation for support processes
  • Propose simplifications, deletions, or automation weekly
  • Ensure all member posts and DMs in our hub receive responses within 24h
  • Welcome new members

Requirements

  • Experience using **Intercom** at an advanced level
  • Experience using AI tools in customer service workflows
  • Excellent written English
  • Strong pattern recognition & structured thinking
  • Ability to work independently with minimal supervision
  • Comfortable with screen-time tracking for transparency
  • Bonus:
  • - Experience in online education or membership communities
  • - Understanding of the art industry
  • - Familiarity with ActiveCampaign or similar CRM/ESP platforms
Benefits
  • 100% remote
  • Flexible 2h/day schedule
  • Work asynchronously
  • High autonomy
  • Performance-based bonus tied to measurable impact
  • Opportunity to grow into larger operational bandwidth as we scale
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI toolsIntercomcustomer service workflowspattern recognitionstructured thinking
Soft Skills
excellent written Englishindependent workminimal supervisiontransparency