P.S. ARTS

Customer Support

• Own Intercom inbox during your daily window
• Respond to all incoming conversations within defined SLA
• Maintain 24h response standard (we aim for much faster)
• Use AI tools to draft responses, refine for clarity, tone & precision
• Tag, categorize, and organize conversations properly
• Maintain and improve macros & saved replies
• Escalate intelligently when required
• Improve AI drafting workflows inside Intercom
• Help train and refine internal AI prompts
• Identify repetitive patterns and automate intelligently
• Maintain documentation for support processes
• Propose simplifications, deletions, or automation weekly
• Ensure all member posts and DMs in our hub receive responses within 24h
• Welcome new members

Customer Support & Community Specialist