Oversee the operation of a high-traffic indoor leisure park
Manage and lead teams of 10 to 20 employees
Supervise site opening and closing procedures
Ensure strict compliance with safety rules for guests and staff
Organize visitor flows to prevent overcrowding
Handle customer complaints and sensitive situations with diplomacy
Monitor key performance indicators: attendance, revenue, incidents, satisfaction

Requirements

Significant experience in operational management
Comfortable managing large and predominantly young teams
Strong preference for hands-on, field-based roles
Availability to work weekends, public holidays and school holiday periods
Natural leadership, sense of structure and discipline
Experience in leisure, sports, events, retail, hospitality or food service is a plus
Candidates with backgrounds in the military, security or sports coaching are an advantage

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

operational managementkey performance indicatorscustomer complaint handling

leadershipdiplomacyorganizational skillssense of structurediscipline