Ozitem

IT Technician, Level 1 Helpdesk

Ozitem

full-time

Posted on:

Location Type: Office

Location: Paris • France

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About the role

  • Provide level 1 IT support to users via phone and e-mail.
  • Diagnose and troubleshoot incidents remotely.
  • Guide users through to full resolution of their issues.
  • Manage user accounts: unlock accounts, reset passwords, create application accounts.
  • Administer mailboxes and validate requests via the internal portal.
  • Restore data when necessary.
  • Manage RSA tokens for remote work.
  • Deploy software via a dedicated console or manually.
  • Administer NTFS permissions on file servers.

Requirements

  • Minimum of a 2-year technical degree in IT (e.g., Associate degree, BTS/DUT) or equivalent.
  • Proven experience in helpdesk support.
  • Basic knowledge of Active Directory.
  • Proficiency with Windows environments and support tools.
  • Intermediate English (B1/B2).
  • Service-oriented with excellent interpersonal skills.
  • Autonomous, rigorous, proactive and able to provide clear reporting.
  • Adaptable, available and a team player.
Benefits
  • Profit-sharing
  • 75% public transport reimbursement
  • RTT (additional paid time off)
  • CSE (employee committee) benefits
  • Meal vouchers (restaurant tickets)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootinguser account managementdata restorationsoftware deploymentNTFS permissionsActive DirectoryWindows environments
Soft Skills
interpersonal skillsautonomousrigorousproactiveclear reportingadaptableteam player
Certifications
technical degree in IT