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IT Support

• Provide level 1 IT support to users via phone and e-mail.
• Diagnose and troubleshoot incidents remotely.
• Guide users through to full resolution of their issues.
• Manage user accounts: unlock accounts, reset passwords, create application accounts.
• Administer mailboxes and validate requests via the internal portal.
• Restore data when necessary.
• Manage RSA tokens for remote work.
• Deploy software via a dedicated console or manually.
• Administer NTFS permissions on file servers.

IT Technician, Level 1 Helpdesk

Full-stack Engineer

• Développement et architecture
• Concevoir et développer des applications Full Stack en .NET (C#, ASP.NET Core).
• Développer et maintenir des API REST pour l’échange de données entre systèmes.
• Participer à la conception de l’architecture applicative et des flux de données.
• Mettre en place des solutions performantes de traitement et transformation de données.
• Analyser les flux existants et identifier les goulots d’étranglement.
• Optimiser les pipelines de données (ETL, ingestion, synchronisation).
• Implémenter des mécanismes de traitement asynchrone, streaming ou batch.
• Assurer la qualité, la cohérence et la traçabilité des données.
• Intégrer des modèles d’IA ou de machine learning dans les applications.
• Développer des fonctionnalités telles que : classification automatique analyse prédictive traitement de texte / NLP
• Connecter les applications à des API d’IA ou services ML.
• Développer des interfaces web modernes pour la visualisation et la gestion des données.
• Implémenter des dashboards et outils de monitoring des flux.

Développeur Full Stack, .NET, IA

Support Engineer

• Provide on-site user support at Level 1 and Level 2
• Handle requests via GLPI
• Triage, diagnose and resolve incidents
• Prioritize requests according to their criticality
• Reduce ticket backlog
• Ensure proper classification, traceability and updating of tickets
• Dispatch or escalate incidents to the appropriate teams
• Work on: Windows workstations, Microsoft 365, networking (Wi‑Fi, VPN, connectivity), Active Directory, peripherals, and business applications
• Centralize and structure technical documentation
• Write procedures and resolution guides
• Contribute to the continuous improvement of processes and the use of GLPI

IT Support Technician (L1/L2)

• Support & Assistance utilisateurs (N1/N2)
• Réponse aux demandes utilisateurs (incidents et demandes)
• Conseil et accompagnement dans l’utilisation des logiciels métiers
• Détection des utilisateurs en difficulté
• Rédaction de guides utilisateurs et procédures support
• Formalisation des bonnes pratiques
• Analyse qualitative et quantitative des actions menées
• Remontée des anomalies et propositions d’évolution
• Participation aux tests fonctionnels des nouvelles versions
• Rédaction des plans de tests
• Détection d’anomalies et remontée aux équipes projet
• Création, modification et suppression des comptes utilisateurs
• Respect des procédures de sécurité et de conformité

Technicien support applicatif

• Support de proximité à l’ensemble des utilisateurs (distant et physique);
• visites proactives sur les sites distants
• Préparation, déploiement, supervision et support des ordinateurs et autres équipements composant l’environnement de travail des utilisateurs (imprimantes, visio-conférences …).
• Dans le respect des règles Groupe (aspects opérationnels et sécurité).
• Participe activement à la gestion des équipements (réception, inventaire, reconditionnement …)
• Assure le lien entre les utilisateurs et les équipes support L3 ou les fournisseurs de technologie dans la résolution des incidents ou l’implémentation de nouveaux services/technologies
• Création et maintenance des procédures d’exploitation
• Promotion des nouvelles technologies introduites par le Groupe auprès des utilisateurs
• Participation active aux projets business et IT

Technicien Support de Proximité

Manager

• You are responsible for managing the full lifecycle of IT equipment and coordinating purchases across multiple business areas.
• You ensure equipment availability, the reliability of data in internal tools, and smooth collaboration between internal teams and external partners.
• Management of the IT hardware inventory.
• Administration and validation of the IT asset registry in ServiceNow (creation, updates, status tracking).
• Analysis of discrepancies between the physical inventory and the theoretical inventory, regular audits and handling of anomalies.
• Tracking the full lifecycle of equipment: receipts, assignments, renewals, returns and decommissioning.
• Procurement and supplier coordination.
• Analysis of business needs and formalization of purchase requests.
• Supplier consultations, requests for quotes and comparison of offers.
• Placement and tracking of orders, management of lead times and anticipation of supply risks.
• Monitoring deliveries, receipts and quality checks of equipment.
• Collaboration with operational teams.
• Daily coordination with warehouse/stock teams for shipments, integrations and acceptance testing.
• Verification of equipment availability before any order (laptops, accessories, peripherals).
• Tracking the integration of equipment into internal tools after receipt or deployment.
• Incident management and compliance.
• Correction of data inconsistencies (duplicates, incorrect statuses, asset anomalies).
• Implementation and continuous improvement of processes related to asset lifecycle management.
• Handling urgent requests and providing support to business teams.
• Reporting and analysis.
• Preparation of reports on consumption, stock and forecasts.
• Monitoring expenses by scope to optimize IT budgets.
• Proposing recommendations to improve procurement flows and IT asset management.

Asset Manager

• Oversight of Support activities
• Daily monitoring of backlog status
• Proactive management of outstanding tickets
• Quality checks of tickets (information, categorization, follow-up)
• Creation and updating of operational dashboards
• Active involvement in handling incidents and user requests
• Contribution to small desktop/office micro-projects
• You will support several small operational projects, such as:
• Monitoring the volume of Windows 11 migrations to be completed
• Tracking planned Zscaler installations
• Other occasional tasks related to the workstation environment

Incident Manager

• User support & local assistance
• Handling incidents and requests via the ITSM tool (GLPI)
• 1st/2nd line support for workstations, peripherals, email, local network and business applications
• On-site support interventions
• Installation, configuration and maintenance of equipment
• Daily user assistance and guidance
• Active participation in the Windows 10 → Windows 11 migration
• Preparation, image creation, deployment and monitoring of workstations
• Contribution to the setup and operation of Intune
• Management of mass deployments in a demanding environment
• Close collaboration with project and support teams
• Adherence to internal procedures
• Regular reporting on the progress of interventions and deployments

Support and Deployment Technician

• Receive user requests through various channels (phone, ticketing systems, email, etc.)
• Log, classify, prioritize and handle requests promptly
• Resolve incidents at first level whenever possible
• Escalate requests to higher support levels in accordance with the escalation matrix
• Monitor requests throughout their lifecycle
• Inform users about the progress and resolution of their tickets
• Ensure compliance with service level agreements (SLAs)
• Identify recurring incidents and participate in their analysis
• Document interventions and update records
• Produce Help Desk activity reports
• Contribute to automation initiatives
• Capture knowledge and continuously maintain the knowledge base

Helpdesk Technician

• Take ownership of, process, or escalate tickets created or forwarded by other support levels.
• Welcome and assist users at the Support Kiosk.
• Assist VOPS users with their daily needs.
• Provide VIP support on the Malakoff site.
• Perform proactive rounds in workshops and meeting rooms to anticipate incidents.
• Manage hardware obsolescence and recommend necessary actions.
• Administer and monitor mobile devices: phones, smartphones, tablets.
• Manage hardware stock in coordination with the LISA logistics platform.
• Document cases and interventions in the dedicated tools.
• Ensure compliance with service level agreements (SLAs).
• Identify recurring issues and contribute to their permanent resolution.
• Maintain and enrich the knowledge base.

On-site Support Technician

Software Engineer

• Gather requirements and participate in solution design.
• Contribute to application development in BOARD (data model, screens, business rules, user experience).
• Integrate and validate data flows.
• Participate in testing phases and support business units during go-lives.
• Provide Level 1 and Level 2 support.
• Contribute to documentation and share BOARD best practices.
• Take part in automating and optimizing recurring tasks.
• Work collaboratively with our offshore teams and help upskill them on BOARD.