Ozitem

IT Support Technician (L1/L2)

Ozitem

contract

Posted on:

Location Type: Office

Location: Aix-en-Provence • France

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Tech Stack

ITSM

About the role

  • Provide on-site user support at Level 1 and Level 2
  • Handle requests via GLPI
  • Triage, diagnose and resolve incidents
  • Prioritize requests according to their criticality
  • Reduce ticket backlog
  • Ensure proper classification, traceability and updating of tickets
  • Dispatch or escalate incidents to the appropriate teams
  • Work on: Windows workstations, Microsoft 365, networking (Wi‑Fi, VPN, connectivity), Active Directory, peripherals, and business applications
  • Centralize and structure technical documentation
  • Write procedures and resolution guides
  • Contribute to the continuous improvement of processes and the use of GLPI

Requirements

  • Degree in IT (equivalent to Bac+2/Bac+3 — e.g., BTS SIO, DUT, Professional Bachelor's, or equivalent)
  • Intermediate English (B1/B2)
  • Minimum 5 years' experience in IT support (Level 1/Level 2)
  • Skills: Windows support, Microsoft 365, basic networking knowledge, basic Active Directory administration, experience with an ITSM tool (GLPI preferred)
  • Qualities: service-oriented, meticulous, organized, autonomous, proactive, able to handle a high volume of requests, good interpersonal skills
Benefits
  • 75% of public transport costs covered
  • RTT (additional compensatory time off)
  • Profit-sharing
  • Works council (CSE)
  • Meal vouchers (tickets restaurants)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows supportMicrosoft 365networkingActive DirectoryITSMGLPIincident resolutionticket managementtechnical documentationprocedure writing
Soft Skills
service-orientedmeticulousorganizedautonomousproactiveinterpersonal skillsability to handle high volume of requests
Certifications
Degree in ITBac+2Bac+3BTS SIODUTProfessional Bachelor's