Ozitem

Incident Manager

Ozitem

full-time

Posted on:

Location Type: Office

Location: Issy-les-Moulineaux • France

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About the role

  • Oversight of Support activities
  • Daily monitoring of backlog status
  • Proactive management of outstanding tickets
  • Quality checks of tickets (information, categorization, follow-up)
  • Creation and updating of operational dashboards
  • Active involvement in handling incidents and user requests
  • Contribution to small desktop/office micro-projects
  • You will support several small operational projects, such as:
  • Monitoring the volume of Windows 11 migrations to be completed
  • Tracking planned Zscaler installations
  • Other occasional tasks related to the workstation environment

Requirements

  • You have initial experience in IT support, activity coordination, or incident management
  • You are rigorous, organized and comfortable tracking metrics
  • You enjoy working closely with technical teams and end users
  • You can take a step back, prioritize, and drive issues forward
Benefits
  • Meal vouchers
  • RTT (additional paid time off)
  • CSE (employee committee benefits)
  • Profit-sharing
  • 75% of public transport costs covered
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportincident managementactivity coordinationbacklog managementquality checksoperational dashboardsWindows 11Zscalerticket managementmetrics tracking
Soft Skills
rigorousorganizedprioritizationissue resolutioncollaborationcommunicationproactive managementattention to detailuser supportteamwork