Ozitem

On-site Support Technician

Ozitem

full-time

Posted on:

Location Type: Office

Location: Malakoff • France

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About the role

  • Take ownership of, process, or escalate tickets created or forwarded by other support levels.
  • Welcome and assist users at the Support Kiosk.
  • Assist VOPS users with their daily needs.
  • Provide VIP support on the Malakoff site.
  • Perform proactive rounds in workshops and meeting rooms to anticipate incidents.
  • Manage hardware obsolescence and recommend necessary actions.
  • Administer and monitor mobile devices: phones, smartphones, tablets.
  • Manage hardware stock in coordination with the LISA logistics platform.
  • Document cases and interventions in the dedicated tools.
  • Ensure compliance with service level agreements (SLAs).
  • Identify recurring issues and contribute to their permanent resolution.
  • Maintain and enrich the knowledge base.

Requirements

  • Customer-service mindset and user orientation.
  • Ability to quickly diagnose issues and perform on-site interventions.
  • Rigor, autonomy, and strong organizational skills.
  • Strong interpersonal skills and ability to communicate with a variety of profiles, including VIPs.
  • Knowledge of office environments, workstations, peripherals, and ticketing tools.
Benefits
  • Profit-sharing
  • 75% public transport reimbursement
  • RTT (additional time off)
  • Meal vouchers
  • CSE (employee committee) benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing toolsmobile device administrationhardware managementincident managementknowledge base maintenance
Soft Skills
customer-service mindsetuser orientationdiagnostic skillsorganizational skillsinterpersonal skillscommunication skillsautonomyrigor