Incident Manager
Ozitem
full-time
Posted on:
Location Type: Office
Location: Montreuil • France
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About the role
- Improve and optimize operational processes
- Ensure adherence to processes across all domains
- Lead the continuous improvement initiative
- Monitor and improve Service Level Agreements (SLA)
- Produce performance reports and analyses
- Define and track indicators (KPIs)
- Perform functional analyses
- Apply and promote ITIL best practices
- Ensure effective oral and written communication with all stakeholders (IT teams, business units, management, partners)
Requirements
- Good knowledge of IT processes
- Strong command of ITIL frameworks
- Understanding of IT environments
- Functional analysis capability
- Monitoring of performance indicators (KPIs)
- SLA management
- Fluent English
Benefits
- Profit-sharing
- 75% public transport reimbursement
- RTT (compensatory time off)
- Meal vouchers
- Works council (CSE)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT processesITIL frameworksfunctional analysisperformance indicatorsSLA management
Soft skills
oral communicationwritten communicationstakeholder engagement