Oxylabs.io

Mid-Senior Account Manager

Oxylabs.io

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • Lithuania

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Salary

💰 €2,400 - €3,600 per month

Job Level

Senior

About the role

  • Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
  • Identify long term account objectives by creating great customer experience.
  • Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
  • Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
  • Be the main product advocate and independently navigate specific technical topics in communication with our customers.
  • Leverage and coordinate internal stakeholders to efficiently resolve client issues.
  • Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
  • Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

Requirements

  • At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
  • Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
  • Analytical skills and ability to identify account expansion opportunities.
  • Relationships management and problem-solving skills.
  • Negotiation & Objection handling skills.
  • Excellence in written and verbal English communication skills.
  • Nice to have: Experience with a CRM, PowerBI, MixMax systems.
  • Nice to have: Experience with billing procedures.
  • Nice to have: Experience with data analytics.
Benefits
  • expansive benefit package covering learning, well-being, and celebration
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagementaccount managementupsellingcross-sellingdata analyticsnegotiationobjection handlingCRM managementbilling proceduresanalytical skills
Soft Skills
relationship managementproblem-solvingcommunicationcustomer advocacyteam coordinationcustomer satisfactionproactive managementcreativityfeedback collectionaction planning