OXG Glasfaser GmbH

Senior Channel Manager – Inside Sales & Telesales

OXG Glasfaser GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Düsseldorf • Germany

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Salary

💰 €70,000 - €95,000 per year

Job Level

Senior

About the role

  • You are fully responsible for our telesales activities and the sales lines within the customer service environment.
  • You develop an overarching strategy that sensibly connects all channels.
  • You monitor relevant KPIs, create appropriate reports, draw the right conclusions and adjust the structure when necessary.
  • You closely manage our external service providers.
  • For this purpose, you analyze the sales metrics in the reports on a daily basis and plan necessary adjustments together with partners.
  • You maintain continuous communication with service providers and agents, develop best practices and ensure their rollout.
  • You plan internal and external processes and are responsible for the quality delivered by the service providers.

Requirements

  • Several years of experience in telesales, inside sales or generally in a sales environment.
  • A relevant degree is a plus.
  • Must-have: You have already built and managed telesales teams and sales lines in a customer-care environment.
  • You are confident in developing strategies and preparing management presentations.
  • You have experience managing external service providers and a good understanding of KPIs and quality parameters.
  • You have a strong affinity for data, reporting, Excel and CRM systems (we use Salesforce).
  • You demonstrate a pronounced hands-on mentality and strong organizational skills.
  • Team player.
Benefits
  • Flat hierarchies with room for your ideas and constructive feedback.
  • Reimbursement of a high-performance internet connection up to €50 net per month.
  • Digital meal allowance of up to €115.05 net per month, no matter where you are or eat.
  • Flexible working hours and the option to work from home anywhere in Germany at any time and even up to 25 days in other European countries.
  • Monthly discount of €40 on your mobile or landline bill through our partner Vodafone.
  • 30 days of vacation per year, plus Christmas Eve and New Year’s Eve, and with Xtra-Plus up to 10 additional unpaid leave days.
  • Subsidy for your bike leasing via EURORAD for eco-friendly commuting and support for your Urban Sports Club membership through cooperation with awo lifebalance.
  • 5% on top of your annual base salary for your retirement provision, with the freedom to decide flexibly how you want to use this extra for your future.
  • 3 months continued pay in case of illness as well as coverage in the event of disability and death.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telesalesinside salessales metricsKPI monitoringreport creationstrategy developmentquality managementdata analysisExcelCRM systems
Soft Skills
organizational skillsteam playercommunicationhands-on mentality
Certifications
relevant degree