OXE Marine

Manager

• Conduct site visits to support customers with engine installation, commissioning, and troubleshooting.
• Conduct commissioning of engines including sea trials and HAT and SAT documentation.
• Serve as the primary technical liaison for dealers, distributors, and end users in your region.
• Ensure customer cases are followed through from initial contact to final resolution.
• Monitor and respond to technical support requests in a timely and professional manner.
• Oversee and administer the warranty process for your area, ensuring accurate and complete documentation.
• Identify, report, and track product quality issues, both internally and externally.
• Review and quality-check field service reports and technical documentation before submission.
• Make qualified recommendations to the Engineering team based on field observations and recurring issues.
• Monitor and evaluate dealer and distributor technical competence within your network.
• Support and guide dealers in technical matters, service processes, and OXE product knowledge.
• Assist in business plan development for dealers looking to expand their OXE service and sales capabilities.
• Contribute to the development and delivery of training programs for the dealer network.
• Maintain accurate installation records, field reports, and service documentation.
• Communicate relevant technical and operational information between internal departments.
• Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools.
• Represent OXE Marine professionally in all customer and partner interactions.

Technical Area Manager – TAM