Technical Area Manager – TAM

OXE Marine

Technical Area Manager providing field support in the marine service industry for OXE Marine. Responsible for customer service, troubleshooting, and dealer support with a focus on diesel engines.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

marine servicemarine propulsion systemsmechanical skillselectrical skillsdiagnostic skillsdiesel enginescommon rail systemsoutboard engine installationvessel integrationtechnical documentation

Soft Skills

communication skillscustomer-orientedservice-mindedsolution-focusedindependent workpriority managementremote workingtechnical liaisontraining developmentcontinuous improvement

Tools & Technologies

installation recordsfield service reportsservice documentationdigital toolswarranty processtechnical support requestsHAT documentationSAT documentationbusiness plan developmentdealer network

Certifications & Qualifications

valid US boat licensepassport for international travel

Industry Keywords

OXE Marineaftermarket processescustomer casestechnical competencefield observationsproduct quality issuestechnical mattersservice processesdealer supportcustomer interactions

About the role

Key responsibilities & impact

Conduct site visits to support customers with engine installation, commissioning, and troubleshooting.
Conduct commissioning of engines including sea trials and HAT and SAT documentation.
Serve as the primary technical liaison for dealers, distributors, and end users in your region.
Ensure customer cases are followed through from initial contact to final resolution.
Monitor and respond to technical support requests in a timely and professional manner.
Oversee and administer the warranty process for your area, ensuring accurate and complete documentation.
Identify, report, and track product quality issues, both internally and externally.
Review and quality-check field service reports and technical documentation before submission.
Make qualified recommendations to the Engineering team based on field observations and recurring issues.
Monitor and evaluate dealer and distributor technical competence within your network.
Support and guide dealers in technical matters, service processes, and OXE product knowledge.
Assist in business plan development for dealers looking to expand their OXE service and sales capabilities.
Contribute to the development and delivery of training programs for the dealer network.
Maintain accurate installation records, field reports, and service documentation.
Communicate relevant technical and operational information between internal departments.
Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools.
Represent OXE Marine professionally in all customer and partner interactions.

Requirements

What you’ll need

6–8 years of experience in the marine service industry or working with marine propulsion systems
Strong mechanical and/or electrical background with hands-on diagnostic skills
Solid knowledge of diesel engines, preferably common rail systems
Practical understanding of outboard engine installation and vessel integration
Valid US boat license and ability to obtain a passport for international travel
Strong communication skills in English, written and spoken
Ability to work independently, manage priorities, and thrive in a remote working environment
Customer-oriented, service-minded, and solution-focused

Benefits

Comp & perks

401(k) with employer matching
Health, dental & vision insurance
Life insurance
Employee assistance program
Paid time off
Flexible schedule Monday to Friday
Occasional weekends are required, with time in lieu of work