Operations Manager
OX Tools Global
full-time
Posted on:
Location Type: Office
Location: Ermington • Australia
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About the role
- Guide the smooth running of all operational activities across the ANZ network
- Oversee end-to-end warehouse operations across all 3PL sites – Sydney, Perth & Auckland
- Maintain clear processes and performance standards, reviewing results and resolving variances
- Monitor DIFOT performance and warehouse on-time metrics
- Oversee customer chargeback-related operational issues
- Conduct routine performance discussions with 3PL supervisors and teams
- Lead monthly business review meetings with 3PL leadership
- Identify opportunities to reduce pick, pack and storage costs
- Manage 3PL tender processes as contracts approach renewal
- Monitor daily order flow and follow up with warehouses on overdue orders
- Resolve EDI exceptions and liaise with internal teams to address recurring issue
- Request spot quotes for bulk freight when required
- Coordinate project-based orders such as kits, promotions or special builds
- Set up project plans, monitor progress and ensure deadlines are met
- Provide the warehouse with assembly and order processing instructions
- Work with 3PL teams to understand labour needs for peak periods and projects
- Ensure all supplies required for outbound projects are available
- Oversee error-proofing activities and maintain error tracking processes
- Review operational errors weekly and identify root causes with corrective actions
- Manage FOB or international outbound orders, ensuring accuracy and timeliness
- Work closely with freight forwarders to maintain smooth collection and delivery
- Manage product allocation processes for new launches and backorders
- Analyse outbound freight costs, aligning spend with budget and KPIs
- Conduct annual freight reviews and negotiate competitive rates with carriers
- Maintain solid relationships with freight partners and lead monthly reviews
- Support cycle count processes by ensuring warehouse compliance and accuracy
- Oversee the movement of inventory between local DCs for operational efficiency
- Ensure returned goods are processed correctly, including stock returns, segregation and documentation
- Oversee warranty returns and ensure workflows remain efficient and well documented
- Work with inbound freight partners regarding claims for damage in transit
- Partner with global teams or vendors as required when operational issues impact inventory accuracy.
Requirements
- Experience leading operations within a warehouse or distribution environment
- Strong understanding of 3PL management, freight processes and fulfilment operations
- Ability to analyse operational data and implement practical improvements
- Skilled in identifying process gaps and refining ways of working
- Strong communication skills for managing vendors, internal teams and logistics partners
- Ability to coordinate complex or time-sensitive tasks with accuracy
- Proficiency in ERP systems and operational reporting tools
- Excellent organisational skills and attention to detail
- Ability to prioritise tasks and to delegate them when appropriate
- Ability to identify, analyse and develop effective solutions to problems
- Ability to act with integrity, professionalism, and confidentiality.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warehouse operations3PL managementfreight processesoperational data analysisprocess improvementinventory managementorder processingcost analysiserror trackingproject management
Soft Skills
communicationorganizational skillsattention to detailproblem-solvingdelegationintegrityprofessionalismconfidentialitycoordinationleadership