OX Tools Global

Ecommerce

• Support the daily operations of our online retail business with a primary focus on Amazon marketplace management.
• Maintain product listings, optimize content for search visibility, monitor sales performance, and ensure inventory accuracy.
• Work closely with the marketing and operations teams to drive performance across all ecommerce platforms.
• Analyze marketplace trends, respond to customer queries, and assist with promotional campaigns and reporting.
• Monitor and update product listings to ensure accuracy and compliance with Amazon’s policies.
• Conduct keyword research to improve product discoverability and search ranking.
• Write and edit compelling product titles, features, benefits, and descriptions.
• Coordinate with warehouse and logistics partners to ensure accurate stock levels on Amazon.
• Process orders and returns, address fulfillment issues promptly.
• Assist in setting up and managing Amazon PPC campaigns.
• Support the execution of seasonal promotions, including Lightning Deals and coupons.
• Respond to customer inquiries and reviews to maintain positive seller ratings.
• Compile sales, traffic, and advertising performance data to inform strategy.
• Upload new SKUs and variations, ensuring images and content meet Amazon’s requirements.
• Collaborate with the creative team to update product imagery and visual assets.

Ecommerce Assistant

Account Executive

• Provide daily support to National Account Directors across major UK retail partners
• Assist in the preparation of account reviews, presentations, proposals and reporting
• Support the coordination of promotions, product launches and seasonal activity
• Handle customer queries efficiently, ensuring a high standard of service
• Maintain accurate account records, pricing structures and customer data
• Support order processing, stock availability checks and issue resolution
• Act as a key link between Sales, Customer Service, Marketing and Supply Chain teams
• Help manage customer forecasts, product updates and back-up requirements
• Ensure smooth communication between OX Tools EUK and retail partners
• Identify growth opportunities within existing accounts
• Support sales initiatives aimed at increasing distribution, visibility and revenue
• Gain hands-on experience in national retail strategy and execution

Key Account Executive

Sales

• Maintain & develop customer sales of all OX product categories within the territory to maximise the sales potential at profitable gross margin returns to achieve the territory’s annual budget.
• Manage the territory to achieve monthly/quarterly & annual budget objectives, whilst maintaining adequate coverage/servicing to meet customer expectations.
• Meet daily KPIs by maintaining a regular call cycle for the existing customer base, whilst continually seeking new business opportunities within the territory.
• Support and present National and Key Account initiatives to applicable customers to achieve growth expectations as requested by the National Sales/Key/Account/ Manager.
• Daily utilization of CRM systems, namely Salesforce and Sales-I, to continually research customer sales & product data.
• Provide regular customer reporting to maximise 'Live the Trade' growth opportunities.
• Prepare range quotations with proactive customer call initiatives prior to the next call cycle.
• Continually develop strategies to ensure cost-effective calls are completed.
• Present OX promotional activity to ensure growth in sales & shelf space increases at all customer outlets.
• Quarterly objectives to be foremost in mind at every call during the weekly/monthly call cycle.
• New product introduction to be presented regularly at day-to-day calls, with quarterly objectives to be achieved.
• Attend breakfast mornings, trade evenings & schedule regular in-store training programs with counter staff & end users.
• Planned, effective resource management of Merchandisers, Trade Show and Product Management support.
• Constant review of opportunities to add OX merchandising display stands to the current & new customer base in accordance with daily KPI.
• Attend regular review, sales and workshop meetings.
• Prepare weekly & monthly sales forecasts to ensure budget is achieved.
• Complete daily customer report & email to the customer service operating team for recording.
• Travel expenses to be maintained & completed within the guidelines provided. Expensify and HMRC compliant.
• Fully support, present and apply Global & National Marketing initiatives to maximise OX Brand marketplace exposure.
• Grow and develop OX social media exposure in line with company guidelines.

Ecommerce Assistant

Key Account Executive

Area Sales Manager – Midlands, North London