OX Tools Global

Manager

• Provide comprehensive diary and calendar management, ensuring effective prioritisation and preparation.
• Arrange and manage national and international travel.
• Act as the first point of contact for the General Manager, handling calls, emails, and correspondence professionally and efficiently.
• Schedule and coordinate meetings, conference calls, and appointments, ensuring clear communication of arrangements.
• Coordinate and facilitate internal meetings, including preparation of agendas and presentations.
• Take accurate minutes and produce concise meeting notes with clear actions, owners, and deadlines.
• Track agreed actions, follow up on progress, and escalate issues where required to ensure completion.
• Manage inbox correspondence, flagging priorities and drafting or responding where appropriate.
• Prepare professional PowerPoint presentations, executive reports, and meeting materials.
• Collect, organise, and analyse data to support executive decision-making.

Executive Assistant to General Manager

Business Development Rep

• Target & Land New National Accounts: Identify, prioritize, and pursue a focused list of mid-tier national targets with clear strategies, stakeholder maps, and next steps.
• Drive the end-to-end new account capture process, from first meeting through agreement, onboarding, first PO, and early success milestones.
• Build & Manage A New Business Pipeline: Maintain an always-on prospecting cadence (outreach, discovery, demos, samples, pilots) to create consistent qualified opportunities.
• Own pipeline opportunities in CRM with accurate stages, values, close dates, risks, and action plans.
• Develop Winning Account Strategies & Value Propositions: Create customer-specific proposals that connect product, merchandising, service levels, and margin to the account’s core objectives.
• Translate market/competitor insights into a differentiated pitch (assortment, innovation, packaging, promotions, and support).
• Lead Commercial Negotiations & Close Profitable Deals: Negotiate pricing, terms, programs, and operational requirements to secure sustainable, margin-positive agreements.
• Coordinate internal approvals and ensure deal structures align with company policies and long-term growth goals.
• Own National Account Onboarding & Launch Extension: Partner with operations, customer service, and supply chain to align item setup, ordering processes, and fulfillment readiness.
• Drive launch plans that include timelines, training, merchandising, marketing support, and early performance tracking.
• Expand Assortment, Placement, and Program Penetration: Identify whitespace opportunities to increase range, category coverage, and points of distribution across the account footprint.
• Build annual/seasonal growth plans including promotions, new items, resets, and display/merchandising opportunities.
• Coordinate Cross-Functional Support to Win & Retain: Collaborate with product/marketing to create customer-ready sell stories, content, and tools that support conversion and adoption.
• Align internal stakeholders on priorities, timelines, and deliverables to avoid launch friction and improve customer experience.
• Use Data to Guide Decisions & Improve Performance: Track KPIs (pipeline conversion, win rate, time-to-close, launch readiness, program adoption) and adjust tactics accordingly.
• Analyze account performance and recommend corrective actions (assortment, pricing, service, promotions, inventory flow).
• Represent The Brand at National Meetings & Industry Events: Build relationships with senior decision-makers, buying groups, and category leaders through regular travel and on-site engagement.
• Deliver compelling presentations, product training, and strategic business reviews to strengthen credibility and momentum.
• Forecasting, Reporting, & Internal Communication: Provide accurate forecasts and updates on targets, pipeline health, key risks, and support needs.
• Maintain clear internal communication so leadership and partners can remove barriers and accelerate deal velocity.

National Business Development Manager

Customer Support

• Lead Customer Service and Order Management teams
• Oversee order entry (estimates, quotations, bookings)
• Ensure accurate and timely local & international deliveries
• Conduct daily, weekly, and month-end order/invoice checks
• Manage bulk and marketplace orders (Amazon, portals)
• Ensure proactive communication for delayed/impacted orders
• Handle customer enquiries, complaints, and service issues
• Support national accounts and buying groups
• Manage senior-level customer escalations
• Own complex escalations across departments
• Produce reports across AU, NZ, and UK operations
• Track bi-hourly: Pending orders Held orders Open cases
• Conduct call and email quality evaluations
• Monitor and improve NPS results
• Collaborate with TIG and internal stakeholders

Customer Service Manager

Accounts Receivable

• Assist with administering the end-to-end processes with respect to customer accounts, within established policies and procedures.
• Timely and accurate recovery of outstanding accounts in accordance to set terms of business.
• Resolve debtor issues along with actively contributing to system solutions.
• Assist with releasing on-hold orders as required, liaise with customers/sales reps to resolve invoice/payment queries.
• Update Netsuite customer communication history and on-hold/invoice query status as required.
• Responsible for posting customers’ cash/cheque/credit card remittances.
• Chasing up missing remittances and resolving unallocated receipt queries ensuring accounts are up to date.
• Produce weekly and monthly Aged Debtors analysis showing status of all debt aged more than 90 days.
• Assist with the management of the debtor book through proactive credit control procedures/telephone calls/e-mails/ Dunnings automated debt letter chasing ensuring complete history of communication is maintained in Dunnings.
• Assist with handling customer invoice/statement queries, providing copy documents and liaising with customer services to ensure credits are raised in a timely manner where applicable.
• Generate and send monthly customer statements including excel format requests.
• Monitor Finance Inbox forward emails to relevant person/ departments.
• Manual sending of invoices to the customer’s vendor portal and monitoring uploaded/ missing invoices.
• Do credit checks for new customers and set up a new customer account on NetSuite.
• Monitor customer portals to ensure invoice submission processes are operating effectively.
• Investigate and resolve customer short payments.

Accounts Receivable Assistant

• Deliver an exceptional end-to-end customer experience by providing expert product advice, resolving issues, and efficiently processing quotes, orders, and answering queries over the phone.
• Act as a key point of contact for customers via phone and email, aiming for one-contact resolution through strong problem-solving, investigation, and communication skills.
• Demonstrate excellent customer service skills in every interaction and ensure timely, one-contact resolution with customers.
• Proactively manage and investigate customer issues, identify root causes, resolve conflicts, and escalate where necessary.
• Review and manage open orders daily, ensuring delivery blocks, billing blocks, incomplete orders, delays, and open cases are actively controlled and resolved.
• Balance operational customer support with inbound and outbound sales activity, identifying opportunities to increase revenue, improving conversion, and add value to every interaction.
• Actively support Sales Representatives by maintaining accurate pipelines, progressing opportunities, and providing best practice tools, processes, and insights.
• Set up, maintain, and optimise CRM and sales automation systems primarily using NetSuite and Power BI to drive efficiency and sales performance.
• Contribute to sales growth by following up on low stock updates, supporting promotions, and ensuring opportunities are progressed through to completion.
• Attend Monthly Global Sales Calls and Weekly Team Huddles, sharing customer and operations insights.
• Where required, support or oversee internal support resources to ensure consistent service levels and high performance.

Customer Support Representative

Accountant

• Cashflow forecasting and monitoring
• Inventory clearing accounts: weekly reconciliation to ensure accuracy in posting
• Assist in the production of first draft Monthly Management Accounts for review by Senior Accountant
• Highlight areas of variance (Act vs Bud) with explanations
• Produce weekly profitability reports by customer
• Provide detailed financial analysis on request to support key business decisions
• Support accounting for UK and European operating business and entities
• To monitor accuracy of processing for AP, AR, staff expenses
• To work together with Operations and Purchasing to ensure efficient and accurate processing of transactions in line with Group policies
• Reconciliation of balance sheet accounts: various to include rebates, fixed assets, inventory
• Management of FA Register, logging of all additions/disposals, generate deprecation journal each month
• Upkeep of current Financial Operating Procedures
• Provision of information and analysis for Financial Audit
• NetSuite and financial software integration and upkeep
• Improvements and innovation to financial processes
• Additional ad hoc duties KPI’s: • Provision of accurately completed Monthly Management Accounts by the 7th of each month
• Ensure entity balance sheet account reconciliations are completed in an accurate and timely manner
• Accurate production of customer profitability reports.

Management Accountant

Sales

• Maximise Sales & Profits – Grow customer sales across all OX product categories, delivering profitable gross margin returns and achieving territory annual budgets.
• Territory Mastery – Manage your region to hit monthly, quarterly and annual targets while ensuring excellent customer coverage and service levels.
• Be a Sales Dynamo – Maintain a structured call cycle, meet daily KPIs and continuously identify new business opportunities within your territory.
• Lead Key Account Growth – Support and present National and Key Account initiatives to drive growth expectations set by senior leadership.
• Data-Driven Selling – Utilise CRM systems (Salesforce & Sales-I) daily to analyse customer data, track performance and maximise “Live the Trade” growth opportunities.
• Promote & Grow – Present OX promotional activities to increase sales, expand shelf space and strengthen in-store brand presence.
• New Product Champion – Introduce new product launches consistently and ensure quarterly objectives are achieved.
• Strategic Resource Management – Effectively manage Merchandisers, Trade Shows Product Management support and in-store training initiatives.
• Brand Ambassador – Drive OX marketing initiatives, grow social media exposure in line with company guidelines and represent the brand at trade events and customer engagements.