OX Tools Global

Operations

• Guide the smooth running of all operational activities across the ANZ network
• Oversee end-to-end warehouse operations across all 3PL sites – Sydney, Perth & Auckland
• Maintain clear processes and performance standards, reviewing results and resolving variances
• Monitor DIFOT performance and warehouse on-time metrics
• Oversee customer chargeback-related operational issues
• Conduct routine performance discussions with 3PL supervisors and teams
• Lead monthly business review meetings with 3PL leadership
• Identify opportunities to reduce pick, pack and storage costs
• Manage 3PL tender processes as contracts approach renewal
• Monitor daily order flow and follow up with warehouses on overdue orders
• Resolve EDI exceptions and liaise with internal teams to address recurring issue
• Request spot quotes for bulk freight when required
• Coordinate project-based orders such as kits, promotions or special builds
• Set up project plans, monitor progress and ensure deadlines are met
• Provide the warehouse with assembly and order processing instructions
• Work with 3PL teams to understand labour needs for peak periods and projects
• Ensure all supplies required for outbound projects are available
• Oversee error-proofing activities and maintain error tracking processes
• Review operational errors weekly and identify root causes with corrective actions
• Manage FOB or international outbound orders, ensuring accuracy and timeliness
• Work closely with freight forwarders to maintain smooth collection and delivery
• Manage product allocation processes for new launches and backorders
• Analyse outbound freight costs, aligning spend with budget and KPIs
• Conduct annual freight reviews and negotiate competitive rates with carriers
• Maintain solid relationships with freight partners and lead monthly reviews
• Support cycle count processes by ensuring warehouse compliance and accuracy
• Oversee the movement of inventory between local DCs for operational efficiency
• Ensure returned goods are processed correctly, including stock returns, segregation and documentation
• Oversee warranty returns and ensure workflows remain efficient and well documented
• Work with inbound freight partners regarding claims for damage in transit
• Partner with global teams or vendors as required when operational issues impact inventory accuracy.

Operations Manager