Owner.com

CS Enablement Manager

Owner.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $120,000 per year

About the role

  • Partner closely with Customer Success and Support leadership to design and operationalize a scalable post-live enablement strategy
  • Build, refine, and scale playbooks, scripts, and curricula that improve CSM performance, customer conversations, and time-to-value
  • Enable CS teams to drive down churn and increase revenue retention through practical tools, training, and guidance
  • Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes
  • Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global CS organization
  • Ruthlessly prioritize an enablement roadmap focused on the highest-impact levers for retention, saves, and customer health
  • Influence change across CS and Support by partnering with senior leaders and driving adoption of new frameworks and motions

Requirements

  • 4+ years of experience in Revenue Enablement or Customer Success Enablement, with direct support of post-live CS organizations
  • Proven success designing and executing end-to-end enablement programs (playbooks, scripts, onboarding, ongoing training) with measurable impact on retention and churn reduction
  • Experience partnering with Director- and VP-level stakeholders to translate business goals into enablement strategies and roadmaps
  • Strong program management skills, with the ability to move from strategy to hands-on execution and iteration
  • Expertise in building clear, actionable playbooks for complex customer conversations (saves, renewals, optimization)
  • Comfort leveraging data (health scores, retention metrics, CSAT/NPS, engagement volume) to prioritize initiatives and guide decisions
  • Hands-on experience with common enablement and CX tools (e.g., LMS, knowledge base tools like Guru, call recording/QA platforms, CRM or CS platforms)
  • Ability to operate effectively in fast-paced, ambiguous environments with a bias toward action and continuous improvement
  • Bonus: Prior experience as a CSM or in a post-live customer-facing role3
Benefits
  • comprehensive health coverage
  • work from anywhere (100% remote workplace except during Toronto onboarding weeks)
  • unlimited PTO
  • extra fun perks!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue enablementcustomer success enablementenablement programsprogram managementplaybooksonboardingtrainingdata analysiscustomer health insightsretention metrics
Soft skills
influenceprioritizationcommunicationcollaborationadaptabilitystrategic thinkingexecutioncontinuous improvementproblem-solvingleadership