OWL Services

IT Support Specialist

OWL Services

full-time

Posted on:

Location Type: Office

Location: Auburn • Alabama • United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

Junior

About the role

  • Provide help desk support for on-site and remote employees.
  • Work in an Active Directory 2016 environment.
  • Troubleshoot problems with file services, print services, IP Telephony devices, and cell phones.
  • Maintain a broad knowledge of operating systems and hardware.
  • Install, configure, and maintain computer workstations and laptops.
  • Perform hardware and software upgrades as required.
  • Perform other related duties as assigned.

Requirements

  • 1-3 years of experience with PCs, printers, laptops, and some server experience.
  • Excellent communication skills both verbally and written.
  • Ability to be on a rotating on-call schedule that includes weekends and holidays.
  • Advanced knowledge of Windows 10 Professional operating systems.
  • Advanced troubleshooting knowledge of Microsoft Office Suite 2019 and O365.
  • Working knowledge and troubleshooting of standard desktop applications.
  • Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
  • Knowledge of Cat 5e or higher cabling and troubleshooting.
  • Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
  • Ability to maintain confidentiality with sensitive customer and internal information.
  • Ability and desire to learn new skills quickly.
  • Offer ideas, suggestions, and seek processes to be the best in our industry.
Benefits
  • 10 Paid Holidays
  • Flexible Time Off
  • 401(k) Company Match
  • Health, Dental, and Vision Insurance
  • HSA and FSA
  • Disability & Occupational Accident Insurance
  • Company-Paid Life Insurance Policy
  • Employee Assistance Program (EAP)
  • World-class paid training program for you to learn the skills for long term career success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Active Directory 2016Windows 10 ProfessionalMicrosoft Office Suite 2019O365troubleshootinghardware upgradessoftware upgradesnetwork securityCat 5e cablingdesktop applications
Soft Skills
communication skillsinterpersonal skillsteam skillsconfidentialityability to learn quicklyproblem-solvingsuggestive thinkingadaptabilitycustomer serviceinformation imparting