OWL Services

General

• Assist in overseeing daily dispatch operations for all markets
• Monitor customer service level agreements (SLA’s), oversee customer portals and drive customer satisfaction
• Be proficient in all dispatch systems and demonstrate operational best practices
• Assist with market specific goal development and reporting
• Review work orders and assist in route optimization ensuring dispatchers are factoring in geographic location, customer priorities and emergencies, parts and KPI’s
• Dispatch during high call volume or as needed or assigned
• Serve as liaison between operational partners, customers and internal billing
• Assist in training of dispatch team when required, including systems and processes
• Other job-related and administrative duties as assigned

Dispatch Coordinator

Data Analyst

• Develop, maintain, and extend Power BI reports, dashboards, semantic models, and alerting across finance, operations, inventory, dispatch, and vendor management
• Write and optimize complex SQL against Snowflake to investigate data, build models, and answer business questions
• Build and refactor dbt models that standardize and harmonize data extracted from multiple ERPs into a unified, comparable schema
• Setup the data in a scalable and consumable way to enable the organization to be most well-suited humans and agents
• Reconcile disparate source-system definitions (chart of accounts, item masters, customer and vendor records, transaction types) so the business sees a true apples-to-apples view
• Partner with stakeholders across the business to elicit requirements, understand operational context, and translate business questions into reliable reporting
• Proactively surface findings, anomalies, and improvement opportunities discovered in the data
• Monitor Fivetran connectors, dbt runs, and Power BI refreshes; triage and resolve data quality and pipeline issues
• Respond to ad-hoc data requests that drive business decisions and initiatives
• Document data models, definitions, and report logic so knowledge is shared, not siloed

Dispatch Coordinator

Data Analyst – Data Warehouse Analytics, BI