Dispatch Coordinator

OWL Services

Dispatch Coordinator overseeing dispatch operations for OWL Services. Focus on route optimization, customer satisfaction, and dispatch team training.

Posted 7/15/2026full-timeEast Rutherford • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatch operations, route optimization, and customer service management while effectively collaborating with teams and adapting to changing business needs.

Highest-signal resume keywords

Dispatching OperationsRoute OptimizationDispatching Software ProficiencyCustomer Service SkillsHigh-Pressure Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispatching OperationsRoute OptimizationDispatching Software ProficiencyLogistics KnowledgeWork Order Review

Soft Skills

Effective CommunicationTeam CollaborationAdaptabilityComposure Under PressureDecision Making

Tools & Technologies

Dispatch SystemsCustomer Portals

Industry Keywords

Customer Service Level AgreementsKPIHigh Call VolumeMarket Specific Goals

About the role

Key responsibilities & impact

Assist in overseeing daily dispatch operations for all markets
Monitor customer service level agreements (SLA’s), oversee customer portals and drive customer satisfaction
Be proficient in all dispatch systems and demonstrate operational best practices
Assist with market specific goal development and reporting
Review work orders and assist in route optimization ensuring dispatchers are factoring in geographic location, customer priorities and emergencies, parts and KPI’s
Dispatch during high call volume or as needed or assigned
Serve as liaison between operational partners, customers and internal billing
Assist in training of dispatch team when required, including systems and processes
Other job-related and administrative duties as assigned

Requirements

What you’ll need

Highschool diploma or equivalent
Associate or bachelor’s degree is a plus
Proven experience as a dispatching coordinator
Strong knowledge of dispatching operations, route optimization, and logistics
Ability to work with/as a team and make effective and efficient decisions
Proficiency in dispatching software and systems
Excellent communication and customer service skills
Demonstrates the ability to remain composed and effective in high-pressure environment
Adaptability to change within the needs of the business.
Scheduled rotating Weekend and or Holiday coverage.

Benefits

Comp & perks

10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success.