Customer Service Associate II
Owens & Minor
full-time
Posted on:
Location Type: Office
Location: Owens & Minor Home Office • United States
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Salary
💰 $20 - $23 per hour
About the role
- Provides exceptional support to the Owens & Minor Customer Service organization by utilizing critical thinking skills and available resources to deliver superior service.
- Serves as the main point of contact for dedicated customer, ensuring a high level of satisfaction through efficient and effective communication.
- Proactively follow up on outstanding tasks to ensure timely completion and keep customers updated as required.
- Complete tasks with dedication to supporting specific customers, recognizing that requirements may vary based on customer circumstances and needs.
Requirements
- Must possess critical thinking skills
- Ability to efficiently manage inbound and outbound calls and digital interactions
- Adequate knowledge for resolution of inquiries to ensure customer satisfaction
- Proficiency in documenting communications and activities in case management software
- Experience in order management, product flow, and backorder resolution
Benefits
- Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
- Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
- Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
- Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
- Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
- Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
- Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
- Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case management softwareorder managementproduct flowbackorder resolution
Soft Skills
critical thinkingcommunicationcustomer satisfactiontask managementdedication