Owens & Minor

HRSC Coordinator, Tier 2

Owens & Minor

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Provide excellent and professional customer service via phone and email channels.
  • Act as Subject Matter Expert for Tier 2 Support.
  • Research and resolve all questions within a timely manner as defined by SLAs.
  • Determine root cause of issues and suggest process improvements.
  • Contribute to reporting and analytics of the HRSC.
  • Serve as a SME/resource for Tier 1 & 2 teammates.
  • Understand and successfully navigate HRIS systems including Workday and Salesforce.
  • Understand and clearly articulate and problem-solve HR policies, processes, and procedures.
  • Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction.
  • Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

Requirements

  • Bachelor’s degree preferred
  • 2-3 years of experience working in HR Service Center or Customer Service
  • 2-3 years of Human Resources experience
  • 2-3 years of Workday experience
  • 2-3 years of case management experience
  • Proficient in Microsoft Suite
  • HR Certification (PHR, SHRM, etc.) preferred
Benefits
  • Medical, dental, and vision care coverage
  • Paid time off plan
  • 401(k) Plan
  • Flexible Spending Accounts
  • Basic life insurance
  • Short-and long-term disability coverage
  • Accident insurance
  • Teammate Assistance Program
  • Paid parental leave
  • Domestic partner benefits
  • Mental, physical, and financial well-being programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementcustomer serviceHR administrative tasksprocess improvementsreportinganalyticsproblem-solvingHR policiesHR processesHR procedures
Soft Skills
communicationinterpersonal skillsprofessionalismteam collaborationtime managementcustomer experience focusanalytical thinkingroot cause analysisadaptabilityresourcefulness
Certifications
PHRSHRM