Team Lead – Operations
OVRSEA
full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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Job Level
About the role
- Team management & oversight
- Preparation, conduct and documentation of weekly and monthly one-on-one meetings.
- Management of client account handovers.
- Monitoring workload and stress levels of Operations Managers.
- Tracking Operations Managers' performance and managing underperformance situations.
- Monitoring and reporting service quality KPIs.
- Handling disputed or problematic transports.
- Random checks to ensure compliance with internal processes.
- Responding to technical inquiries and requests from Operations Managers and sales teams.
- Implementing RETEX (feedback and lessons learned).
- Writing and revising operational procedures.
- Contributing to the development of the operational strategy in line with OVRSEA's overall strategy.
- Collaborating with other team managers to carry out cross-functional projects involving Operations.
Requirements
- 10+ years of Operations experience in a freight forwarder/transport commissionaire with management experience.
- Excellent interpersonal skills both within and outside the team, leadership and the ability to align the whole team with OVRSEA's overall strategy.
- Active listening, empathy and diplomacy.
- Rigour, reliability and project management skills.
- Analytical skills and comfort creating and using data dashboards. Ability to conduct performance monitoring analyses.
- Proactivity, entrepreneurial spirit and drive to successfully lead ambitious projects and set an example for the team.
Benefits
- At Ovrsea, we are committed to an inclusive recruitment process and to promoting diversity within our teams.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementperformance monitoringdata analysisproject managementKPI reportingoperational strategy developmentcompliance monitoringprocess documentationclient account managementcross-functional project collaboration
Soft skills
interpersonal skillsleadershipactive listeningempathydiplomacyreliabilityrigourproactivityentrepreneurial spiritteam alignment