OVRSEA

Operations

• Team management & oversight
• Preparation, conduct and documentation of weekly and monthly one-on-one meetings.
• Management of client account handovers.
• Monitoring workload and stress levels of Operations Managers.
• Tracking Operations Managers' performance and managing underperformance situations.
• Monitoring and reporting service quality KPIs.
• Handling disputed or problematic transports.
• Random checks to ensure compliance with internal processes.
• Responding to technical inquiries and requests from Operations Managers and sales teams.
• Implementing RETEX (feedback and lessons learned).
• Writing and revising operational procedures.
• Contributing to the development of the operational strategy in line with OVRSEA's overall strategy.
• Collaborating with other team managers to carry out cross-functional projects involving Operations.

Team Lead – Operations

Project Manager

• Ensure the satisfaction of our customers and their partners:
• - Collect and qualify user feedback to pass on to the Product and Tech teams.
• - Analyze user interactions with the product to identify opportunities for product improvement and process automation.
• Define deployment roadmaps for OneChain at our customers:
• - Onboard our customers and their partners to the platform (project scoping, stakeholder training, etc.).
• - Manage our customer portfolio with Ludovic’s support (organizing follow-up meetings, presenting ROI cases to customers, etc.).
• Define, monitor and analyze our KPIs (usage, satisfaction, retention)
• Implement concrete action plans to improve the user experience (customers and stakeholders)
• Ensure the quality of information (transport-related data, documents, etc.) shared on OneChain by leading generative AI projects (automatic document reading, spreadsheet automation, etc.)

Strategic Project Manager Intern

Human Resources

• Oversee OVRSEA’s HR function across four countries, managing a team and ensuring smooth HR operations and a high-quality employee experience from onboarding to offboarding
• Collaborate with the HR teams of the two other companies involved in the merger to harmonize policies, processes and HR systems
• Contribute to the success of the integration plan by fostering human engagement, in collaboration with the Integration Office led by Clémence
• Ensure proper execution of all HR processes in coordination with the HR trainee and our external partners across the four countries
• Design and deploy new policies or processes where appropriate
• Coordinate the relationship with the CSE (Works Council) in France and facilitate related meetings
• Provide regular HR reporting to the Executive Committee
• Ensure compliance with applicable employment and labor laws
• Serve as the daily point of contact and advisor to managers on all individual and collective HR matters

HR Manager

AI Engineer

• Help us digitize international freight transportation!
• Lay the foundations of our GenAI platform for the coming years.
• Collaborate with the tech team to apply software engineering best practices to AI development (CI/CD, observability, etc.).
• Build tools to improve AI model performance and adoption (human-in-the-loop systems, etc.).
• Work on prompt engineering and agent development.
• Develop and deploy at least one AI agent to support our operations team with document processing.
• Reduce manual document processing time by 40% through AI-powered automation.

Team Lead – Operations

Strategic Project Manager Intern

HR Manager

Junior GenAI Engineer